Kelly Luna

• Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
• Managed customer service inquiries and complaints for customer satisfaction.
• Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
• Created websites for optimal customer shopping experiences.

Worked as a seasonal employee during the holiday season in which additional workers were needed in order to run the establishment.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Addressed and resolved customer complaints in polite and professional manner.
• Worked different stations to provide optimal coverage and meet production goals.