Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Kelly Lundell

Pflugerville,TX
Kelly Lundell

Summary

Well-qualified Human Resource Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

12
years of professional experience

Work History

Radiant Plumbing & Air Conditioning

HR Generalist
04.2024 - Current

Job overview

  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and monitored employee recognition programs.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Amazon DSP

HR Generalist
08.2020 - 04.2024

Job overview

  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Developed and monitored employee recognition programs.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored and tracked dispatch communication systems.
  • Tracked and monitored vehicle performance and maintenance.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

USA Gymnastics

Competitive Gymnastics Coach
08.2012 - 08.2020

Job overview

  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Collaborated with coaches, students, and administrators to run high-quality program.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Developed and implemented new drills and activities to increase student engagement and growth.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Offered constructive feedback to clients to help reach goals.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Utilized various coaching models and techniques to maximize client success.

Cypress Creek Coffee Shop

Lead Barista
02.2017 - 04.2018

Job overview

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Promoted additional items with beverages, increasing store sales.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Packaged bagels, muffins and other food items for customer purchase.

Education

Austin Community College
Austin, TX

College Credits from Psychology

ED2go
Online

HR Certification from Human Resources Development
08-2025

J.M Hanks High School
El Paso, TX

High School Diploma
06-2012

Skills

  • Diversity and inclusion
  • Internal communications
  • Benefits administration
  • HRIS management
  • Compensation and benefits
  • Exit interviews
  • Onboarding and orientation
  • Talent acquisition
  • Organizational development
  • Employee retention
  • Employee counseling
  • Recruitment and selection
  • Background checks
  • Employment law compliance
  • Personnel engagement
  • Training development
  • HRIS maintenance
  • Paperwork verification
  • Policies implementation
  • Talent management
  • Recruiting
  • Benefits package preparation
  • Event management
  • HR policy/procedure development
  • Workplace diversity cultivation
  • Employee relations
  • Event planning
  • Microsoft Office Suite
  • Employee onboarding
  • Pre-employment screening
  • Confidential document control
  • Recruiting support
  • Complex Problem-solving
  • Employment law
  • Presentation preparation
  • Staff management
  • Conflict resolution tactics
  • HRIS applications proficient
  • Candidate sourcing
  • Training and mentoring
  • Team building
  • Employee surveys
  • HRIS updating
  • Performance management
  • HR services
  • administer training modules

Software

Microsoft Office

Google Drive

ADP

Paycom

Emails & Spreedsheets

Digital Calendars

Operating Systems

Presentations and Slideshows

Timeline

HR Generalist

Radiant Plumbing & Air Conditioning
04.2024 - Current

HR Generalist

Amazon DSP
08.2020 - 04.2024

Lead Barista

Cypress Creek Coffee Shop
02.2017 - 04.2018

Competitive Gymnastics Coach

USA Gymnastics
08.2012 - 08.2020

Austin Community College

College Credits from Psychology

ED2go

HR Certification from Human Resources Development

J.M Hanks High School

High School Diploma

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Kelly Lundell