Kelly Lupo

Supporting New Hires to assist them with their training needs and support them in areas that need more hands on instruction.

Current instructor for Crisis Prevention, M.A.N.E, Qualified Medication Administration Demonstration/Observation Trainer, and HIPAA.

Certified in CPR, First Aid, Mental Health First Aid, Crisis Prevention and Intervention/Nonverbal, and Qualified Medication Administration.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Gathered data about course success and participant experiences to help with future course planning.
• Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
• Monitored training reports within Therap Services and Mindflash Modules for respective roles to promote initial and annual training completion.
• Compiled training books, handouts, and related course materials.
• Wrote training manuals for state required courses, Powerpoint, Excel sheets for New Hire and current employees according to strict company guidelines and protocols.
• Decreased training time by designing individualized by site training plans.

Supervised staff in our residential and vocational work sites; as well as individuals in our supported and community employment programs.

Advisor to three supervisors to assist them in the tradition of management.

• Delivered superior customer service in every interaction and skillfully resolved conflicts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Covered in areas where staff shortages occurred.
• Money, medication, special needs, and care plans of individuals in the locations I supervised.
• Worked with management team to implement proper division of responsibilities.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Audited and documented all processes and procedures for state regulations and care plans.
• Evaluated employee performance and coached and trained to improve weak areas.

Worked under two Occupational Therapists to ensure proper care, equipment, and state standards for training were met.

• Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.
• Established compassionate and caring relationships with patients.
• Evaluated individual's conditions, histories, and goals.
• Recommended equipment to use in-home to maximize opportunities for wellness; as well as HUD evaluations so that individuals could live as independent as possible.
• Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
• Maintained and promoted positive attitude toward individuals and treatment programs.
• Assisted Individual's with completing basic daily living activities such as grooming, dressing and self-feeding.

• Administered medication as directed by physician.
• Maintained clean, safe and well-organized environment.
• Led Individualized recreational activities for enhanced patient outcomes.
• Developed rapport to create safe and trusting environment for care.
• Assisted disabled Individuals to support independence and well-being.
• Applied mobility assistance knowledge to safely ambulate Individuals in different spaces involving varying elevations and obstacles.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Implemented trained therapies to support patient improvement in muscle tone, range of motion and injury recovery.
• Assisted with daily living activities, running errands and household chores.
• Transported Individuals to and from medical appointments with safety and efficiency.
• Trained incoming staff and floaters on daily tasks, individualized care needs, and proper body mechanics for safety.
• Completed regular check-ins and progress report for each person in services.
• Provided staff coaching, mentoring and consultation to enhance performance and professional development.

• Assisted disabled Individuals to support independence and well-being.
• Administered medication as directed by physician.
• Monitored progress and documented daily/monthly progress notes on individuals in services.
• Maintained clean, safe and well-organized environment.
• Planned group recreational activities for enhanced quality of life.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Helped individuals maintain optimal health by overseeing medication administration and all doctor's appointments.
• Provided compassionate and patient-focused care to cultivate well-being.
• Replaced bandages, dressings and binders to care for wounds and encourage healing per written orders.
• Monitored individual's overall health and well-being and noted any significant changes.