Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Lush

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

On Board Lead Flight Attendant

JetBlue
04.2019 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Used excellent customer service skills in addressing passengers' needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
  • Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
  • Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
  • Evaluated crew performance during flights, providing constructive feedback for continuous improvement.

Airport Customer Service Agent

JetBlue
03.2017 - 04.2019
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Provided exceptional service at ticket counters, booking flights and processing payments securely.

Assistant Manager

The Dance Haven
07.2006 - 08.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Administrative Assistant

Dana-Farber
05.2003 - 07.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.

Education

Bachelor of Arts -

Ohio State University
Columbus, OH

Associate of Arts -

Dean College
Franklin, MA

Skills

  • Customer Service
  • Strong Work Ethic
  • Team Work
  • Verbal and written communication
  • Public Speaking
  • Leadership Qualities
  • Administrative tasks
  • Hospitality service expertise
  • Company policy adherence
  • Reliability and punctuality

Timeline

On Board Lead Flight Attendant

JetBlue
04.2019 - Current

Airport Customer Service Agent

JetBlue
03.2017 - 04.2019

Assistant Manager

The Dance Haven
07.2006 - 08.2012

Administrative Assistant

Dana-Farber
05.2003 - 07.2006

Bachelor of Arts -

Ohio State University

Associate of Arts -

Dean College

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Kelly Lush