Kelly Luttrell
Savage,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Spa Owner
Luxe Body Massage LLC
08.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Administrative Assistant
Property Insight
03.2010 - 04.2020
- Successfully manage the operation of the Prince George’s County Office for Property Insight and handle all incoming Judgment Requests and processes them in a timely manner
- Responsible for maintaining accurate information that is entered into the TPX database system for Prince George’s, Charles, Frederick County and US District Courts and make any necessary corrections as needed
- Handle all incoming phone calls, faxes, orders office supplies
- Responsible for submitting monthly petty cash for reconciliation.
Salon Coordinator
Bubbles Hair Salon
07.2008 - 02.2010
- Supervised the front desk staff and assisted with the daily operations of the salon
- Managed the register, bank deposits and retail reports for the salon
- Worked closely with the Manager, District Manager and Home Office on all aspects of the business
- Assisted in running front desk interactions with clients
- Assisted in the organization and maintenance of the entire salon.
Office Manager / Personal Assistant
Hands-on Health
12.2005 - 06.2008
- Handled multifaceted clerical tasks (e.g., data entry, payroll, filing, records management and billing) as the assistant to the owner
- Coordinated massage appointments, maintained client database and ensured the delivery of premium service to VIP clientele
- Quickly became a trusted assistant known for 'can-do' attitude, flexibility and high-quality work.
Education
Business Administration - Associates
Prince George’s Community College
Largo, MDWoodson High School
Fairfax, VA10.1998
Skills
- MS Word
- MS Excel
- MS Outlook
- QuickBooks
- Internet/Email
- Type: 60 wpm
- Executive Support
- Office Management
- Front-Desk Reception
- Spreadsheets/Reports
- Data Entry
- Payroll / Accounting – A/P & A/R
- Event Management
- Calendaring/Scheduling/Travel/Coordination
- Highly organized / Detail-orientated
Timeline
Spa Owner
Luxe Body Massage LLC
08.2021 - Current
Administrative Assistant
Property Insight
03.2010 - 04.2020
Salon Coordinator
Bubbles Hair Salon
07.2008 - 02.2010
Office Manager / Personal Assistant
Hands-on Health
12.2005 - 06.2008
Business Administration - Associates
Prince George’s Community College
Woodson High School
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