Kelly Lynch
Benton,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Professional Dog Bather
Three Happy Tails
12.2022 - Current
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
- Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Assistant Manager
Three Happy Tails
12.2021 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured safety of the staff and animals during the workday.
- Addressed issues with client animals to improve the animal's behavior going forward.
- Handle medicine for specific dogs.
Front Desk Receptionist
The Royal Treatment Pet Manor And Grooming Spa
09.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Pizza Maker
LIT Pizza
01.2020 - 09.2020
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Demonstrated expertise in various pizza-making techniques, including hand-stretching dough and using a wood-fired oven for authentic taste.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Education
High School Diploma -
Benton High School
Benton, LA12.2018
Skills
- Time Management Abilities
- Strong Communication Skills
- Sanitation and Cleanliness
- Attention to Detail
- Empathy for Animals
- Dog Behavior Knowledge
- Patience and Calmness
- Stress Management Techniques
- Problem-Solving
- Departmental Support
- Cash Handling
- Call Forwarding
Timeline
Professional Dog Bather
Three Happy Tails
12.2022 - Current
Assistant Manager
Three Happy Tails
12.2021 - Current
Front Desk Receptionist
The Royal Treatment Pet Manor And Grooming Spa
09.2020 - 07.2021
Pizza Maker
LIT Pizza
01.2020 - 09.2020
High School Diploma -
Benton High School
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