Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Lynch

Dunnellon,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2026
2026
years of professional experience

Work History

Medicaid Account Rep

Advent Health Tampa
Tampa, FL
12.2019 - Current
  • Participated in training programs designed to enhance job knowledge.
  • Help to get balances adjusted off the accounts
  • Get insurances updated on the accounts
  • Do eligibility reports
  • Work AR reports
  • Resubmit claims that were not received by medicaid

Customer Service Representative

Advent Health Tampa
Tampa, FL
  • Assisted patients with scheduling appointments and managing healthcare inquiries.
  • Responded to customer concerns through phone, email
  • Educated patients about available services and resources within the facility.
  • Resolved conflicts by listening actively and providing appropriate solutions promptly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Land O Lakes
Land O' Lakes, FL
06-1986

Skills

  • Eligibility verification
  • Insurance updates
  • Customer relationship management
  • Conflict resolution
  • Patient education
  • Effective communication
  • Time management
  • Problem solving
  • Goal oriented
  • Customer engagement

Timeline

Medicaid Account Rep

Advent Health Tampa
12.2019 - Current

Customer Service Representative

Advent Health Tampa

High School Diploma -

Land O Lakes

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