KELLY LYNN LEE
South Lake Tahoe,Ca
Summary
A top performing merchandising leader experienced in, merchandising and inventory control. I can directly negotiate vendor deals, displays, and promotions. Experience with scheduling, interviews, team training and development of the staff to produce a high-performance team. With my team, I develop marketing plans to support company sales growth and new item introductions. Analyze processes, develop plans, implement changes, monitor for compliance and results, adjusting as necessary to ensure success.
Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
26
26
years of professional experience
Work History
Retail Sales Associate
Meeks Lumber And Hardware
12.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
STORE MANAGER
THE ATTIC
01.2019 - 01.2023
- Exceptional customer service
- Motivating and recruiting store staff
- Scheduling
- Following store budget
- Visual merchandising
- Sales reporting
- Inventory control
CLOTHING, FOOTWEAR AND GIFTS SALES MANAGER
CABELA'S
01.2007 - 01.2018
- Directly manages 5 different departments, overseeing a team of 28 employees
- Assistant store manager who is responsible for the entire store during certain shifts within the day
- Directs all merchandising, operational and personnel functions including selling, employee management, customer relations, stock, visual merchandising, asset protection and training
- Planning, organizing, office administration, inventory and sales reporting, manage in-store communications
- Responsible for all recruiting, hiring, training, motivating, developing, evaluating, coaching, disciplining and terminating employees
APPAREL MANAGER
SPORTS AUTHORITY
01.2006 - 01.2007
- Effectively managed all apparel inventory and displays, maintain inventory control, coordinate stock and inventory receiving
- Coordinated weekly staff scheduling, interviews, trained and developed store staff, while enforce company policies and procedures
- Service special orders for customers to include special teams and coach's
REGIONAL SALES AND CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO BANK
01.2003 - 01.2006
- Customer service to accounts such as home equity loans, certificates of deposit, personal savings, specialized loan packages
- Provided summary of statements, deposits, transfer of funds, stop payments, lost or stolen fraud claims, card claims research on accounts, credits, advances, set up for direct deposits
- Financial services interactions to meet the needs of specialized customers
- Product sales that tailor special needs
SUPERVISOR OF MEDICAL RECORDS DEPARTMENT
TAHOE FRACTURE CLINIC
01.1999 - 01.2001
- Maintain medical records database, Prepare written correspondence to all legal, client, federal and state inquiries
- Appointment scheduling, appointment confirmation and coordination, administrative, clerical
- Patient registration, insurance verification, patient check-in check-out to include payment collections, general ledger entries, cash reconciliations
Education
High School Diploma -
Delta
Stockton, CASkills
- Product Evaluations
- Strategic Planning
- Staff Management/Development
- Vendor Compliance
- Merchandising
- Vendor Negotiations
- Marketing & Promotions
- Business Development
- Financial Planning/Cost Control
- Supervisory experience
- Inventory Control
- Sales Planning
- 15 years retail
Timeline
Retail Sales Associate
Meeks Lumber And Hardware
12.2023 - Current
STORE MANAGER
THE ATTIC
01.2019 - 01.2023
CLOTHING, FOOTWEAR AND GIFTS SALES MANAGER
CABELA'S
01.2007 - 01.2018
APPAREL MANAGER
SPORTS AUTHORITY
01.2006 - 01.2007
REGIONAL SALES AND CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO BANK
01.2003 - 01.2006
SUPERVISOR OF MEDICAL RECORDS DEPARTMENT
TAHOE FRACTURE CLINIC
01.1999 - 01.2001
High School Diploma -
Delta
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