Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kelly Lytten

Toledo,OH

Summary

Dynamic manager with a proven track record at Circle K, excelling in team leadership and customer service. Skilled in staff training and strategic planning, I enhanced customer satisfaction through effective conflict resolution and performance management. Committed to fostering a productive environment while achieving organizational goals.

Overview

16
16
years of professional experience

Work History

Manager

Circle K
05.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Train new managers in the MIT training, interview, and train new employees
  • Inventory order the products
  • Cash control daily audits

Assistant Manager

Circle K
03.2009 - 05.2016

Education

Graduate Certificate -

Waite High School
Toledo, OH
06.1995

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Project management
  • Project planning
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Budget control

Timeline

Manager

Circle K
05.2016 - Current

Assistant Manager

Circle K
03.2009 - 05.2016

Graduate Certificate -

Waite High School

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Kelly Lytten