Kelly Machalik
Palmerton
Summary
Results-focused management professional offering over 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Overview
15
15
years of professional experience
Work History
Director
ST. LUKE'S PHYSICIAN GROUP-PRIMARY CARE
06.2018 - 03.2025
- Increased new patient visits by 148% which resulted in a 125% increase in revenue.
- Increased Medicare Wellness visits by 1561% and TOC's by 750% due to the implementation of an efficient and more productive workflow.
- Increased citizenship by 515%, providing the physicians with knowledge of the network specialists and scheduling meetings to acquaint the primary and specialty physicians.
- Lehighton Family Practice's growth in overall patient access was increased by over 300% due to creating availability in schedules and implementing non-traditional hours.
- Design and implement Business Plan for office in conjunction with Regional Manager and physician(s).
- Actively participates in maintaining and/or improving quality improvement initiatives regarding Physician Billing computer system, patient satisfaction survey, staff valuations and other QI problems.
- Supplies care team with guidance and needed reports to determine the need for various sets of individuals; creating opportunities for those individuals to achieve optimal health through chronic disease management, wellness promotion, and disease prevention.
- Responsible for coordinating and implementing practice measures for Value Based metrics, i.e.PCMH, Meaningful Use and PQRS.
- Manages all aspects of billing and revenue cycle.
- Carries out Network directives and insures compliance with all federal and local regulations pertaining to all areas of business and clinical practice.
- Carry out directives of St. Luke's Network to ensure compliance with all federal and local regulations pertaining to all areas of business and clinical practice.
- Oversees all aspects of billing and financial management in the medical practice.
- Actively works towards maintaining standards as established by St. Luke’s Physician Group, including various incentive programs.
- Led strategic initiatives to enhance patient care delivery and operational efficiency across multiple clinics.
- Spearheaded community outreach programs, strengthening relationships with local organizations and improving patient engagement.
Practice Administrator
ST. LUKE'S PHYSICIAN GROUP-FAMILY MEDICINE
06.2016 - 06.2018
Surgery/Procedure Coordinator
ST. LUKE'S GASTROENTEROLGY SPECIALISTS
11.2014 - 07.2016
- Acts as a liaison between the GI Lab/OR, Central Scheduling, Physician, Patient, Practice Staff, and SLPG Clinic Staff (for Clinic Patients) to efficiently schedule and coordinate all ordered procedures.
- Schedules lab and operating room time, according to physician scheduling and campus protocols.
- Maximizes scheduling opportunities.
- Discusses pre-operative instructions with the patient, as directed by physicians.
- Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for surgeon prior to the day of surgery.
- Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
- Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Patient Access Representative/Emergency Technician
ST. LUKE'S UNIVERSITY HEALTH NETWORK
07.2013 - 11.2014
- Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate finances with hospital patient care staff.
- Accurately completes the registration process for any procedure/admission as outlined by the department's policy and procedure manual.
- Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary. Maintain knowledge of current insurance regulations and policies.
- Responsible for contacting insurance companies to verify benefits when applicable.
- Provide St. Luke's Hospital with data and documents necessary to produce a patient bill by conducting in-person or telephone interviews with patient or facilities to gather demographic, financial, guarantor, referring and primary care physician data, to establish or verify an existing medical record number, and entering the information into the hospital computer system.
- Communicate effectively with all departments to meet customer needs.
- Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
- Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Director
LITTLE BEAR CUB CARE
08.2010 - 11.2012
- Maintains personnel records and student enrollment information.
- Hired and retained a staff of more than 10 highly qualified teachers and assistants.
- Assign tasks and lead staff meetings and organizes special events for the children and their families.
- Provides support and training in developmentally appropriate practices to staff in the areas of classroom management and guidance, curriculum, parent-school relations and child development.
- Maintains a positive environment and daily interactions with children, families, and visitors.
- Communicate with parents by explaining school's policies and admission procedures along with any issues relevant to individual child.
- Manage year-round admission process including student recruitment, orientation and registration procedures.
Education
Masters of Business Administration -
DeSales University
Center Valley, PA10.2025
Bachelor of Arts - Interdisciplinary Studies/Education
Bloomsburg University
Bloomsburg, PACertificate - Medical Administrative Assisting/Coding
Ashworth College
Norcross, GACoursework - Health Information Technology/Healthcare Management
Fisher College
Boston, MASkills
- Operations management
- Prioritizing
- Results-oriented
- Interpersonal skills
- Training and development
- Initiative and problem-solving abilities
- Patient-focused
- Leadership
- Conflict resolution
- Relationship building
- Strategic planning
- Decision-making
- Verbal and written communication
Timeline
Director
ST. LUKE'S PHYSICIAN GROUP-PRIMARY CARE
06.2018 - 03.2025
Practice Administrator
ST. LUKE'S PHYSICIAN GROUP-FAMILY MEDICINE
06.2016 - 06.2018
Surgery/Procedure Coordinator
ST. LUKE'S GASTROENTEROLGY SPECIALISTS
11.2014 - 07.2016
Patient Access Representative/Emergency Technician
ST. LUKE'S UNIVERSITY HEALTH NETWORK
07.2013 - 11.2014
Director
LITTLE BEAR CUB CARE
08.2010 - 11.2012
Bachelor of Arts - Interdisciplinary Studies/Education
Bloomsburg University
Certificate - Medical Administrative Assisting/Coding
Ashworth College
Coursework - Health Information Technology/Healthcare Management
Fisher College
Masters of Business Administration -
DeSales University