Kelly Madruga
Fresno,CA
Summary
Seasoned and accomplished Manager of Operations with a proven track record at Divine Logic, Inc., excelling in logistics management and team leadership. Enhanced client satisfaction through strategic business development and process improvement, achieving significant operational efficiencies. Skilled in data analysis and customer relationship management, successfully negotiated contracts to boost profitability. Reliable team player committed to building high-performing teams. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
30
30
years of professional experience
Work History
Manager of Operations
Divine Logic, Inc.
02.2014 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands for a multi-million dollar company
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to ownership.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Acting Store Manager
Save Mart Supermarkets
10.2013 - 02.2014
- Managed over 80 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Implementation Supervisor - I.R.I.S. Project
Save Mart Supermarkets
06.2011 - 10.2013
- Trained store personnel and inspired acceptance of massive shift in work cultural while providing leadership and guidance for implementation team's task at hand.
- Led technical upgrade projects for store locations by working and coordinating with software developers for integrations.
- Managed time efficiently in order to complete all tasks within deadlines while executing under projected budget
- Liaised with other departments to minimize network interruptions and possible downtimes.
Center Store Manager
Save Mart Supermarkets
05.2009 - 06.2011
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Head Clerk: Asst. Center Store Manager
Savemart Supermarkets
09.2007 - 03.2009
- Acted as the Store Manager after 5pm, managing all four walls of the operations and executing closing procedures.
- Supported Center Store Manager by maintaining involvement with vendor communications, execution of merchandising plans, and training/development of Team members
Courtesy Clerk - Front End Manager
Save Mart Supermarkets
09.1994 - 09.2007
- Began as an entry level employee and ascended to multiple positions (department leads) prior to entering store upper management
Skills
- Logistics Management
- Data Analysis
- Business Development
- Customer Relationship Management
- Performance Reporting
- Process Improvement & Monitoring
- Contract Development
- Staff Hiring & Training
- Team Leadership
- Logistics Oversight
- Inventory Management
- Business Intelligence
Timeline
Manager of Operations
Divine Logic, Inc.
02.2014 - Current
Acting Store Manager
Save Mart Supermarkets
10.2013 - 02.2014
Implementation Supervisor - I.R.I.S. Project
Save Mart Supermarkets
06.2011 - 10.2013
Center Store Manager
Save Mart Supermarkets
05.2009 - 06.2011
Head Clerk: Asst. Center Store Manager
Savemart Supermarkets
09.2007 - 03.2009
Courtesy Clerk - Front End Manager
Save Mart Supermarkets
09.1994 - 09.2007
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