KELLY MAHONEY

Ensured prescription accuracy and cosmetic quality prior to shipment release.

• Verified finished orders against vision care specifications and customer prescriptions.
• Inspected ophthalmic lenses for scratches, chips, and coating defects
• Measured lens quality using manual lensmeter and inspection equipment.
• Performed quality control checks on finished optical lenses in a manufacturing environment to ensure they meet exact optical and cosmetic standards before shipment.

• Trained new employees on store tasks and policies, enhancing team readiness and service quality.
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
• Earned management trust by serving as key holder, responsibly opening and closing the store.
• Accurately balanced cash drawer after every shift.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Assisted customers in person and via telephone.
• Stocked and rotated inventory.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Completed daily paperwork to ensure accurate record-keeping.
• Interacted with retail buyers to follow-up on shipping statuses and expedited orders.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Dedicated to continuously improving sales abilities and product knowledge.
• Attended local trade shows for product knowledge.
• Developed reputation as an efficient service provider.
• Interacted with customers and retail buyers to expedite orders of merchandise based on customer needs and desires.
• Acquired and applied product knowledge to assist customers effectively.
• Engaged in quarterly inventory counts to ensure accurate inventory management.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Supervised Spirits Unlimited sales floor and guided associate coverage
• Trained staff on product knowledge, upselling, and customer service
• Managed inventory checks and restocked wine, beer, and spirits displays
• Coordinated opening and closing duties across Spirits Unlimited store shifts
• Resolved customer issues and supported smooth checkout operations
• Reviewed sales trends and adjusted merchandise placement for Spirits Unlimited
• Enforced age verification and alcohol compliance procedures
• Supported team schedules, task priorities, and daily store operations
• Tracked customer orders to ensure timely delivery of goods and services.
• Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
• Maintained accurate records of all sales transactions using a POS system.
• Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
• Supervised staff in the daily operations of the store.
• Resolved customer complaints regarding sales and service.