Kelly Mallory
Santa Rosa Beach,FL
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager, AVP
Regions Bank
05.2021 - Current
- Maintain an engaged, operationally sound and high performing team
- Conduct outside sales efforts to generate new business clients
- Coach and develop branch associates
Assistant Branch Manager
Regions Bank
07.2012 - 05.2021
- Monitor and maintain optimal branch service quality levels
- Coach staff to achieve revenue generation by identifying customer needs and providing financial guidance
- Co-lead management issues of branch including training, cross-training, team-building, and disciplinary action
- Resolve customer and associate issues in partnership with Branch Manager
Assistant Branch Manager
HomeBanc
09.2008 - 06.2011
- Responsible for implementation and monitoring operational processes for the branch.
- Assisted with creation of bank policy and procedure/contact person for operational issues
- Assisted with conversion of Encore Bank into HomeBanc
- Facilitate process/program improvements with Chief Information Officer and Director of Operations.
Assistant Branch Manager/AVP/Mentor
Regions Bank (AmSouth Bank)
12.2003 - 09.2008
- Primary responsibility for daily operational issues relating to the branch, monitoring and coaching inside sales, and assisting with the Human Resource Management issues of the branch.
- Supported the efforts of cross sale opportunities to other lines of business.
- Controlled management issues of the branch including: training, cross-training, staffing, team-building, turnover and discipline.
- Successfully managed branch in absence of Branch Manager for over one year
- Provided mentor training to new hires and assisted in training with 3 of 3 phases of major bank conversion of AmSouth into Regions Bank – Florida, Mississippi, and Illinois.
Implementation Specialist
Certegy Card Services
10.2002 - 11.2003
- Implemented credit card, debit card, and ATM Driving programs for new financial institution clients and existing Leagues and Associations.
- Monitored card and ATM programs to ensure proper routing and settlement.
- Provided technical support to Relations, Conversions and Implementations for Clients’ ATM Card and ATM Driving programs.
- Assisted in training Implementation Specialists and assist with all documentation and manuals.
Education
Bachelor of Science - Business Management
University of Phoenix
Clearwater, FLSkills
- Branch operations
- Sales strategy
- Team leadership
- Customer relationship management
Certification
- FL Life, Health & Variable Annuity License 2-15
- Certified Florida Public Notary
- NMLS Registered
Timeline
Branch Manager, AVP
Regions Bank
05.2021 - Current
Assistant Branch Manager
Regions Bank
07.2012 - 05.2021
Assistant Branch Manager
HomeBanc
09.2008 - 06.2011
Assistant Branch Manager/AVP/Mentor
Regions Bank (AmSouth Bank)
12.2003 - 09.2008
Implementation Specialist
Certegy Card Services
10.2002 - 11.2003
Bachelor of Science - Business Management
University of Phoenix