Kelly Malmo
Northville,MI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with experience directing and improving operations to promote engaged, empowering work culture through positive employee motivational strategies and strong policy enforcement. Strengths in dynamic, fast-paced settings.
Researches best practices, market trends and regulatory requirements of industry operations.
Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Staffing Manager
Staffing For Healthcare
06.2022 - Current
- Worked with a Team of Staffing Coordinators of five.
- Managed over 50 calls and 300 emails a day.
- Responsible for training new Staffing Coordinators.
- Worked with building leadership to close the gaps on each shift.
- Worked with Workforce Manager to build a Float pool to reduce overtime and overworked staff.
- Reviewed applications and resumes to support hiring activities.
- Informed leaders on appropriate employee corrective steps regarding attendance concerns.
Food Service Supervisor, General Manager
MIdMichigan Medical Center
01.2005 - 07.2021
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Menu Development: Patient, Cafeteria, Catered events, Retail, and Special events.
- Established and managed team schedules and shift assignments.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Increase sales by 3-5% most years, which is positive for captive audience.
Manager, FOH and Bar
LaBelle Management
12.1998 - 01.2005
- Locations in the Tri-City Area/, Mt Pleasant Area. Various Concepts including Sweet Onion Family Restaurant & Bennigans, Irish Bar & Grill, a 3 Million dollar unit.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Recruited and educated our team of bartenders to execute at an extremely elevated level
- Managed hiring and training of 60+ team members
- Forecasted sales and executed special event planning.
Education
Bachelor of Arts - Business Management
Central Michigan University
Mount Pleasant, MISkills
- Customer Relationship Management
- Operations Management
- Budgeting and Cost Control
- Team Development/Leadership-Hourly and Management level
- Managing Files and Records
- Excellent oral and written communication skills
- Outlook, Word, Excel
- SERV Safe certified expires 8/26/2025
- Financial Reporting
- Excels at managing day to day operations and HR management
Accomplishments
- Worked collaboratively with the leaders in Food Service at sister hospitals. My department was consistently financially solvent.
- Designed the new cafeteria layout and collaborated with builders, I was in charge as Project Manager from beginning to end. The cafeteria design was functional with a subtle but classy decor. The revenue in the Cafeteria increased by 10-15%, which is a positive considering a captive audience.
Additional Information
- HONORS & AWARDS -TEAM OF THE YEAR (MULTIPLE AWARDS) -, MVP (MOST VALUABLE PLAYER CONSECUTIVE YEARS)
Certification
Serv Safe Certification 19736776
Exp 8/26/2025
Timeline
Staffing Manager
Staffing For Healthcare
06.2022 - Current
Food Service Supervisor, General Manager
MIdMichigan Medical Center
01.2005 - 07.2021
Manager, FOH and Bar
LaBelle Management
12.1998 - 01.2005
Bachelor of Arts - Business Management
Central Michigan University
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