Summary
Overview
Work History
Education
Skills
2023 Runner Up Walmart/Sam's Club Analysts
MVP of the Year
5 Years Perfect Attendance
Timeline
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Kelly Mar

Pea Ridge,AR

Summary

Dynamic Account Specialist with a proven track record at McLane Company, Inc., excelling in customer relationship development and Microsoft Office proficiency. Demonstrated success in enhancing client satisfaction and streamlining account management processes. Skilled in leveraging excellent communication and problem-solving abilities to achieve and exceed objectives.

Overview

9
9
years of professional experience

Work History

Account Specialist - Pricing

McLane Company, Inc
11.2020 - Current
  • Achieved high levels of client satisfaction through timely resolution of pricing related concerns.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Analyzed financial data and generated accurate, insightful reports for management.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.

Account Specialist Walmart Fuel Stations

McLane Company, Inc.
11.2018 - 11.2020
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
  • Developed training programs for new hires on account management best practices, raising team's overall competency.
  • Resolved complex account issues, restoring client confidence and preserving business relationships.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built relationships with customers and community to promote long term business growth.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to event marketing, sales and brand promotion.

Clerk V

McLane Company, Inc
08.2015 - 11.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Input data into spreadsheets and databases.
  • Compiled and analyzed data to produce reports.

Education

Bachelor of Science - Business Administration

Bryan University
Springfield, MO
07-2019

Associate of Applied Science - Business Administration And Management

Bryan University
Rogers, AR
07-2015

Skills

  • Account administration
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • Excellent communication
  • Decision-making
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

2023 Runner Up Walmart/Sam's Club Analysts

My team received this award at our Sales Leadership Conference in Nashville! We came in second place for overall highest team scores in 2023.

MVP of the Year

I received the Most Valuable Player of the Year award for McLane Bentonville in 2016.

5 Years Perfect Attendance

I received an award for 5 years perfect attendance from NCR in 2011.

Timeline

Account Specialist - Pricing

McLane Company, Inc
11.2020 - Current

Account Specialist Walmart Fuel Stations

McLane Company, Inc.
11.2018 - 11.2020

Clerk V

McLane Company, Inc
08.2015 - 11.2018

Bachelor of Science - Business Administration

Bryan University

Associate of Applied Science - Business Administration And Management

Bryan University

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Kelly Mar