Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kelly Maroney

Canastota

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Lead / MOD

Tops Friendly Markets
Chittenango
04.2023 - Current
  • Oversaw daily operations of the customer service department, ensuring adherence to service standards and policies.
  • Managed scheduling and staffing to optimize coverage during peak hours of customer traffic.
  • Conducted regular team meetings to discuss performance metrics, and set goals for service improvement.
  • Maintained and reconciled cash registers to ensure balanced accounts.
  • Performed closing procedures, including cash counting and deposits.
  • Managed daily operations of a retail store, leading a team of employees to achieve sales and service goals.
  • Conducted regular audits of cash drawers to detect discrepancies and implement corrective measures
  • Analyzed cash flow trends and prepared weekly financial reports for upper management

Receptionist

Village Veterinary hospital
Canastota
03.2021 - 09.2022
  • Responsible for scheduling and confirming all patient diagnostic appointments, surgeries, medical exams, and technicians appt
  • Responded to emergencies, helping patients in distress and identifying support resources
  • Followed infection control procedures to prevent germs
  • Greeted patients immediately upon arrival, providing excellent customer service upon check in
  • Review all office visit documents for accuracy in billing and following directive of their veterinarian documented on travel sheets
  • Screened incoming phone calls, taking messages needed and forwarding to appropriate staff
  • Completed and maintained all information and documents for patients and clients
  • Ensure all records are complete, accurate, and up to date

Senior Staffing Specialist

People Ready
Syracuse
02.2015 - 09.2020
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements, and keeping financial records.
  • Managed the onboarding of new employees, including processing paperwork, conducting interviews, and orientations.
  • Processed job order requests and account updates for all employees and clients
  • Acted as Assistant Branch Manager and served as the primary liaison between customers and upper-level management.
  • Standardized office processes, regulated communications, created filing systems, and carefully delegated and oversaw administrative tasks
  • Met and exceeded daily service quality and performance goals.

Education

HIGH SCHOOL DIPLOMA - Applied Psychology

Cicero North Syracuse High School
Cicero, NY
06-2000

Skills

  • Customer Complaint Resolution
  • Computer Proficiency
  • Billing and Payment Processing
  • Administrative and Clerical Support
  • Organization and Efficiency
  • Customer relations
  • Interpersonal communications
  • Cash handling
  • Administrative duties
  • Telephone etiquette

Certification

  • OSHA 10 Certification
  • Hospitality Training Certification

Personal Information

Date of Birth: 06/15/82

Timeline

Customer Service Lead / MOD

Tops Friendly Markets
04.2023 - Current

Receptionist

Village Veterinary hospital
03.2021 - 09.2022

Senior Staffing Specialist

People Ready
02.2015 - 09.2020

HIGH SCHOOL DIPLOMA - Applied Psychology

Cicero North Syracuse High School

Similar Profiles

CREATE PROFILE
Kelly Maroney