Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Additional Information
Timeline
Generic

Kelly Marrero

Lynn,MA

Summary

Dedicated and detail-oriented professional with a background in logistics, operations, and customer service. Experienced in coordinating large-scale transportation and managing sensitive access protocols. Proven ability to adapt in high-pressure environments, streamline operations, and deliver exceptional service. Fluent in both English and Spanish, with a commitment to team collaboration and organizational success.

Overview

6
6
years of professional experience

Work History

Deployed Operations Specialist

U.S. Army
01.2024 - Current
  • Managed Visitor Access Requests (VARs) for over 150 personnel weekly, ensuring 100% compliance with Department of State security protocols.
  • Facilitated access and communication between command centers and embassy staff, resulting in a 20% improvement in operational response time.
  • Conducted daily inspections of over 50 vehicles, ensuring security compliance with zero incidents reported during the deployment.
  • Delegated tasks to a team of 10 personnel, ensuring on-time completion of 95% of projects within operational deadlines.
  • Successfully addressed logistical issues for over 30 staff members daily, leading to a 15% increase in overall satisfaction with support services.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.

CDL Shuttle Driver

VPNE
01.2023 - 12.2023
  • Conducted over 150 vehicle inspections per month, identifying and addressing maintenance issues to improve fleet reliability by 10%.
  • Trained 5 new shuttle drivers, providing guidance that resulted in a 100% pass rate on their driving evaluations.
  • Safely transported an average of 200 passengers per week, adhering to all safety protocols and maintaining high customer satisfaction.
  • Managed the cleanliness and maintenance of 3 shuttles, reducing vehicle downtime by 15%.
  • Handled customer concerns and queries, improving customer satisfaction ratings by 20%.

Supply Specialist

U.S. Army
10.2022 - 12.2022
  • Evaluated over 15 supplier proposals, ensuring adherence to quality standards, price competitiveness, and delivery timelines.
  • Maintained audit trails and achieved 100% compliance with audit performance requirements.
  • Managed inventory for over 500 pieces of military equipment, ensuring accurate tracking and timely distribution.
  • Reduced delivery times by 10% through efficient inventory management and supplier coordination.
  • Assisted in the loading and unloading of supplies, ensuring the safety and security of all materials during transit.

Bus Driver

Essex Agricultural and Technical School
03.2021 - 12.2021
  • Transported over 100 students daily, maintaining a perfect safety record by adhering to traffic laws and safety standards, resulting in zero accidents.
  • Conducted pre- and post-trip bus inspections, identifying and resolving mechanical issues, reducing vehicle downtime by 15%.
  • Maintained a clean and sanitary bus interior, inspected daily, improving passenger satisfaction by 20%.
  • Anticipated road conditions and adjusted routes, ensuring timely and safe transportation for all passengers.

Crew Member

Dunkin' Brands
12.2018 - 08.2021
  • Handled an average of 150 customer orders per shift, ensuring timely and accurate service at the front counter and drive-thru.
  • Processed over $2,000 in payments daily with a 98% accuracy rate, minimizing transaction errors and contributing to smooth daily operations.
  • Demonstrated strong multitasking abilities by managing up to 10 orders simultaneously without compromising quality or efficiency.
  • Assisted in organizing and prioritizing tasks for a team of 5, improving workflow and reducing service time by 15%.

Temperature Screener

AHS
03.2020 - 09.2020
  • Screened and monitored over 200 individuals daily, ensuring compliance with health and safety regulations.
  • Helped reduce transmission risk by identifying and isolating individuals exhibiting symptoms, contributing to a 30% decrease in potential workplace infections.
  • Promoted a culture of safety by consistently enforcing temperature screening protocols, maintaining a 100% compliance rate.
  • Handled sensitive personal information with confidentiality, ensuring the privacy of all individuals screened.

Education

Bachelor of Science - Business Administration, Management

Salem State University
Salem, MA

Associate Degree - Business Administration

North Shore Community College
Lynn, MA

Skills

  • Logistics Management
  • Customer Service
  • Time Management
  • Administrative Support
  • Safety Protocol Compliance
  • Problem Solving
  • Inventory Control
  • Microsoft Excel, Word, PowerPoint

Volunteer Experience

General Volunteer
American Red Cross, Baghdad Diplomatic Support Center (BDSC)
April 2024 – Present

  • Accumulated 154 volunteer hours supporting events and physical fitness activities.
  • Led physical fitness programs and supported the Red Cross reception function, providing service to military personnel.

Languages

  • English (Fluent)
  • Spanish (Fluent)

    • Additional Information

    • Certifications - , CDL License - First Aid and CPR Certified - Security Clearance (U.S. Army)

    Timeline

    Deployed Operations Specialist

    U.S. Army
    01.2024 - Current

    CDL Shuttle Driver

    VPNE
    01.2023 - 12.2023

    Supply Specialist

    U.S. Army
    10.2022 - 12.2022

    Bus Driver

    Essex Agricultural and Technical School
    03.2021 - 12.2021

    Temperature Screener

    AHS
    03.2020 - 09.2020

    Crew Member

    Dunkin' Brands
    12.2018 - 08.2021

    Bachelor of Science - Business Administration, Management

    Salem State University

    Associate Degree - Business Administration

    North Shore Community College

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    Kelly Marrero