Kelly Marrow
Team Lead
Raleigh,NC
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dependable, with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Data Aggregation Specialist
Envestnet/Tamarac
RALEIGH, NC
04.2019 - Current
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Supervised dynamic external partner project collaborations.
- Defined team directions and provided guidance to members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated and managed various programs or projects to achieve established objectives.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Team Lead, Data Aggregation
Schwab Performance Technologies
Raleigh, NC
11.2012 - 03.2019
- Conducted regular meetings with staff to review progress and address any concerns.
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Coordinated with other departments to ensure efficient workflow processes.
- Balanced competing priorities through deliberate project and time management practices.
- Assisted in developing strategies to increase customer satisfaction levels.
- Coordinated and managed various programs or projects to achieve established objectives.
- Leveraged specialized knowledge to act as subject matter expert within organization.
Education
BBA - Accounting
Radford University
Radford, VA05-2005
Associate of Science - Business Administration
Wytheville Community College
Wytheville, VA05-2004
Skills
- Customer Relations
- Management Collaboration
- Issue Research
- Experience in Leadership
- Data Analysis
- Process Improvement
- Idea Development and Brainstorming
References
References available upon request.
Timeline
Senior Data Aggregation Specialist
Envestnet/Tamarac
04.2019 - Current
Team Lead, Data Aggregation
Schwab Performance Technologies
11.2012 - 03.2019
BBA - Accounting
Radford University
Associate of Science - Business Administration
Wytheville Community College