Kelly Martel
Jeannette,PA
Summary
Responsible [Job Title] skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
20
20
years of professional experience
Work History
Bartender
American Legion Post 981
Greensburg, PA
02.2024 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Balanced daily registers and generated sales reports for management.
Host
Buffalo Wild Wings I
Greensburg, PA
01.2023 - 03.2024
- Greeted guests and gathered information to seat groups or place on waitlist.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Notified server after seating parties in section to facilitate prompt service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Informed management of any customer complaints or issues that arose during shifts.
Bartender
Grapeville Station
Grapeville, MN
07.2004 - 01.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
- Balanced cash drawer at the end of each shift.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
Education
Associate of Applied Science - Accounting
Business Careers Institute
Greensburg, PA06-1992
Skills
- Team player attitude
- Strong multitasking
- Glassware knowledge
- Bar Equipment Familiarity
- Alcohol awareness
- Patience and Tolerance
- Cleanliness and hygiene
- Payment Processing
- Food Service
- Health codes compliance
- Beverage Preparation
- Food Running
- Safe serving knowledge
- Handling Difficult Customers
- Cash Register Operation
- Engaging personality
- Outstanding customer service
- Maintaining a clean bar
- Cash and credit transactions
- New Hire Training
- Point of sale systems
- Outgoing Personality
- Responsible Alcohol Service
Timeline
Bartender
American Legion Post 981
02.2024 - Current
Host
Buffalo Wild Wings I
01.2023 - 03.2024
Bartender
Grapeville Station
07.2004 - 01.2023
Associate of Applied Science - Accounting
Business Careers Institute