Kelly Martin
Crystal River
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
House Of Pain Tattoo And Piercing Studio
08.2017 - 09.2023
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Hair Dresser
Holiday Hair
05.2009 - 06.2021
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
Receptionist
Nautilus Fitness Center
04.2011 - 08.2016
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Streamlined payment processes by implementing efficient workflow strategies, reducing processing time and errors.
Banquet Catering
Holiday Inn
06.2007 - 05.2009
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Collaborated with team members to execute seamless catering events for clients.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Education
High School Diploma -
John Glenn High School
New Concord, OH05.2009
High School Diploma -
Mid East Career And Technology Center
Zanesville, OH05.2009
Skills
- Verbal and Written Communication
- Staff Management
- Budget Development
- Profit and Loss Analysis
- Customer and Client Relations
- Sorting and Labeling
- Organization Skills
- Sales Leadership
Certification
- PT - Phlebotomy Technician
- Licensed Cosmetologist - 2009- current
- Certified in Microblading 2023- current
Timeline
Owner
House Of Pain Tattoo And Piercing Studio
08.2017 - 09.2023
Receptionist
Nautilus Fitness Center
04.2011 - 08.2016
Hair Dresser
Holiday Hair
05.2009 - 06.2021
Banquet Catering
Holiday Inn
06.2007 - 05.2009
High School Diploma -
John Glenn High School
High School Diploma -
Mid East Career And Technology Center
- PT - Phlebotomy Technician
- Licensed Cosmetologist - 2009- current
- Certified in Microblading 2023- current
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