Kelly Kirkpatrick Martin

Work History

Vi at Bentley Village

01.2024 - Current

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Multiple

01.1992 - Current

Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Oversaw household duties such as light housekeeping tasks or running errands when required.
Played games, worked on puzzles, and read books to young children.
Prepared healthy, age-appropriate snacks and meals.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Led indoor and outdoor activities to entertain and occupy children.
Enhanced children''s emotional well-being by providing consistent and nurturing care.
Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Adapted caregiving approaches based on individual needs of each child to provide personalized support.
Provided safe transportation to and from school, extracurricular activities, and other events.

Vi at Bentley Village

09.2022 - 01.2024

Navigated complex traffic conditions safely to ensure timely arrival at emergency scenes while minimizing risks associated with high-speed driving.
Demonstrated strong decision-making capabilities in dynamic, high-stakes situations by evaluating risks and selecting optimal courses of action.
Expedited incident resolution by swiftly assessing situations and determining appropriate courses of action based on established guidelines.
Managed stressful situations with composure while maintaining professionalism under intense pressure.
Delivered emotional support to patients and families.
Assessed medical conditions of patients in pre-hospital settings.

Accessibility First, LLC.

10.2005 - 12.2014

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Developed business plan, processes and procedures to provide superior Product or Service to customers.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Secured an exciting partnership with Apple, Corporation to provide ASL interpreting through FaceTime. This was the first time that Apple used their own products to provide accessibility to their Deaf and HOH customers.

Charter One Bank

03.2003 - 05.2005

Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Enhanced customer satisfaction by implementing efficient banking center operations and streamlining processes.
Spearheaded community outreach initiatives to promote brand awareness as well as establish positive connections with local organizations.
Achieved operational excellence through rigorous audits, identifying areas of improvement, and implementing corrective measures swiftly.
Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
Monitored key performance indicators, taking corrective action as needed to ensure branch success and maintain a competitive edge.

Lane Bryant

10.1996 - 03.2003

Oversaw the recruitment, hiring, and training of new employees to ensure a skilled and motivated workforce.
Established a culture of accountability within the workforce, fostering an atmosphere where employees took ownership for their performance and were dedicated to achieving exceptional results.
Enhanced customer loyalty by implementing targeted loyalty programs that incentivized repeat business and generated positive word-of-mouth referrals.
Increased sales revenue by implementing effective sales strategies and training programs for retail staff.
Managed inventory effectively, reducing shrinkage and ensuring optimal stock levels at all times.
Streamlined operations by implementing efficient processes that reduced labor costs while maintaining high-quality service standards.
Drove consistent achievement of monthly targets through effective goal-setting, communication, and motivational techniques for retail staff members.
Implemented visual merchandising standards that enhanced product presentation and drove sales growth.
Mentored junior managers as they transitioned into leadership roles within the organization, fostering a supportive environment conducive to learning and growth.