KELLY MARTINEZ
League City,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Retail Director
Landry's
07.2021 - Current
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Conducted monthly meetings to create business plans to drive successful monthly business
- Implemented revenue strategies through statistical analysis
- Minimized staff turnover through appropriate selection, orientation and training.
Retail Store Manager
Godiva Chocolatier
11.2014 - 08.2021
- Optimized management development in areas such as sales floor leadership and personnel management
- Cultivated loyalty by training employees well and monitoring performance in customer experience and generating a 65% YTD loyalty capture rate
- Delivered exceptional sales results across product lines using promotions, merchandising, and customer engagement strategies
- Developed successful training programs based around culture focused on employee empowerment and customer service.
Retail Store Manager
Yankee Candle
11.2010 - 05.2014
- Enhanced teamwork by building collaborative culture, increasing responsibility, and holding leadership teams accountable
- Improved store employee performance by tracking metrics and implementing strategic plans
- Managed store profit and loss, generating an increase in revenue yearly
- Maximized individual performance with consistent coaching and feedback.
Retail Store Manager
Peir 1 Imports
04.2003 - 05.2010
- Boosted team effectiveness by targeting recruitment strategies and selecting optimal candidates
- Maintained leadership continuity at all times, establishing clear hierarchy and delegating management tasks to exceptional leadership team members
- Grew business revenue by planning and executing numerous successful promotions
- Taught staff how to handle day-to-day needs, including customer issues, merchandise problems, and security concerns
- Minimized shrinkages with successful loss prevention strategies.
Education
San Jacinto College
Deer Park High School
Skills
- Collaborative learning
- Leadership
- Responsibility
- Adaptability
- Motivation
- Integrity
- Analytical thinking
Career Objective
- Retail Director, Landry's, Kemah, TX
- Retail Store Manager, Godiva Chocolatier, Houston, TX
- Retail Store Manager, Yankee Candle, Friendswood, TX
- Retail Store Manager, Peir 1 Imports, Galveston, TX
Timeline
Retail Director
Landry's
07.2021 - Current
Retail Store Manager
Godiva Chocolatier
11.2014 - 08.2021
Retail Store Manager
Yankee Candle
11.2010 - 05.2014
Retail Store Manager
Peir 1 Imports
04.2003 - 05.2010
San Jacinto College
Deer Park High School
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