Kelly Martinez
San Antonio,TX
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
7
7
years of professional experience
Work History
Lead Merchandising Associate
Macy's Department Store
08.2016 - 10.2020
- Assisted in inventory management efforts, ensuring optimal stock levels and product availability.
- Developed and implemented visual merchandising strategies to enhance customer engagement and sales.
- Trained and mentored team members on merchandising standards and best practices.
- Analyzed sales data to identify trends, adjusting product placement to maximize revenue opportunities.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Collaborated with sales team to identify and fulfill customer needs.
- Maintained accurate pricing and signage, ensuring a seamless shopping experience for customers.
Store Manager
City Gear Clothing Store
05.2018 - 11.2023
- Led daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Brackenridge High School
San Antonio, TX06-2017
Skills
- Store operations
- Multitasking and organization
- Customer service management
- Team leadership and coaching
- Employee training
- Goals and performance
- Team motivation
- Dependable and reliable
Timeline
Store Manager
City Gear Clothing Store
05.2018 - 11.2023
Lead Merchandising Associate
Macy's Department Store
08.2016 - 10.2020
High School Diploma -
Brackenridge High School