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Kelly Martyn
Mount Pleasant,WI
Summary
Original experience in Sales and Marketing within the craft, hobby and housewares industries, including telemarketing and tradeshow coordinator. Serviced mail order, retail, wholesale, manufacturing and distributer markets including new product development for mail order and retail markets. Once hired with Case Credit, my experience lead me into the operational and shared service part of the business.
Outstanding relationship skills with others: "Dealers, End-users, or internal employees", team members, vendors, colleagues, etc.
Strong in Conflict Management and when empowered, can lead teams to success. Passionate about aligning with Corporate Strategic Goals keeping the customer in mind while allowing employees to achieve required results. Excel at team building, educating, inspiring, motivating, and and allowing others to choose to be accountable.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any area of CNH Industrial. (Past experience will support this).
Dedicated professional with history of meeting company goals by respecting black & white process and procedures yet understanding there is grey. I get excited to strategize and brainstorm to answer, How do we approach or optimize grey?
Skilled in working (and ready and willing to learn) under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Sr. Project Manager
CNH Industrial
Racine, WI
03.2015 - Current
- Closely collaborated with HR, Marketing, Dealer Sales Support project members to identify and quickly address opportunities as Commercial Services chartered.
- Oversaw large portfolios including assessments and projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Communicated project plans and progress to key stakeholders and project contributors. (Contact Center Maturity Model, B2B/Case IH, and Dealer Experience Program)
- Executed projects and acted as senior project manager for multiple multi-functional commercial projects.
- Gathered project requirements through interactions, meetings and walk-throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Provided outstanding project management training prepping CNH Industrial to take their PMI certification exams. Worked with engineers in effort to optimize new Program Managers positions. (77% of employees taking exam passed their first time, where PMI average was 67%)
Project Manager - NAFTA
CNH Industrial Capital
Racine, WI
07.2013 - 03.2015
- Collected business requirements, identified plans and resources required to meet project goals and objectives.
- Initiated, planned, executed, monitored and controlled performance and quality of projects, eventually closing and turning projects over to operations.
- Achieved project deadlines by coordinating with departmental project leads, legal and senior leadership to manage performance. Managed 2 very high priority projects. (North Dakota Tax Change for agriculture machinery and Change of Legal entity of CNH Capital to CNH Industrial Capital).
- Orchestrated projects within strict timeframes and budget constraints by solving complex compliance problems and working closely with senior leaders.
- Fostered relationships with multiple functional areas to promote positive working relationships.
- Identified, reviewed and applied compliance requirements. In both projects CNH Capital was at risk for financial penalties.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Obtained needed resources by strategically negotiating with internal stakeholders and project owner(s).
Director of Strategic Recoveries
D&S Ltd
Austin, TX
08.2012 - 06.2013
- Optimized processes for home based call agents.
- Coached staff of 22 to improve their KPI's.
- Improved relationships with largest medical client, in turn decreasing past dues and resetting expectations.
Project Manager, Global PMO
CNH Capital
Racine, WI
08.2011 - 07.2012
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied updated policies and procedures.
- Identified plans and resources required to meet project goals and objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets mitigating financial risks to CNH Capital.
- Maintained open communication by presenting regular updates on project status to Country Manager. Project communication plans were set in place for Australian team to continue forward.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Traveled internationally every two weeks for two weeks, implemented new project strategies, improved delivery of projects and developed action plans.
Credit Collection Manager for Revolving Accounts
CNH Capital
Racine, WI
02.2010 - 08.2011
- Trained and mentored new employees on unsecured collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted high-risk clients with past-due payments and actively monitored payments due from clients.
- Established new Champion/Challenger pre-charge off program with 2 outside agencies to mitigate losses.
- Advocated and successfully lead service provider conversion from CMC to Cardworks in 120 days which initially reduced overall past due percentage over 5%.
Commercial Revolving Account Operations Manager
CNH Capital
Racine, WI
06.2008 - 02.2010
- Managed Collections, Customer Service and Merchant Services for unsecured debt (credit card)
- Key member of Credit Card Task Force since 8/2008
- Restructured front-end collection strategy.
- Restructured back-end collection strategy
- Restructured merchant on-boarding process.
- Negotiated acceptable collection practices when outside collection vendor was acquired by 5th/3rd Bank.
Special Project Lead
CNH Capital
Racine, WI
09.2007 - 06.2008
- Assigned to Phoenix Project (Capital system project)
- Reassigned to manage implementation of BT phone conversion for Retail Operations.
- Mitigated major risks by delaying execution as Capital's complex IVR were not captured in North America's business requirements.
- Developed test plans for 35+ Capital call centers
- Facilitated UAT, approval and execution
Area Collections Manager - Revolving Accounts
CNH Capital
Racine, WI
11.2006 - 09.2007
- Supervised staff of 6 collectors, monitoring phone calls. e-mails and responses, focusing on first call resolution.
- Worked with legal resources and recovery teams to manage default issues, leveraging customer and dealer secured portfolios.
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted investigations of customer accounts and payment histories.
- Researched and resolved payment discrepancies.
- Managed outside vendor relationship (FDR satellite office in Florida)
Operational Excellence - Lean Six Sigma
CNH Capital
Racine, WI
02.2004 - 11.2006
- Attended SSBB training - received CNH/ASQ certification
- Mentored employees going through Green Belt classes offered internally, approximately 6 sessions and over 75 employees
- Supported Operational Excellence - coaching employees how to find operational inefficiencies, empowering them to make modifications to processes - optimizing outputs.
- Conducted research, gathered information from multiple sources and presented results
- Drove operational improvements which resulted in savings and improved profit margins
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Saved $480,000 by implementing cost-saving initiatives that addressed long-standing problems through projects required during Black Belt Training.
Dealer Support Group Specialist
CNH Capital
Racine, WI
03.2003 - 02.2004
- Charter Member of newly created internal sales support for Financial Services - modeled after Sales Support Managers from commercial side.
- Promoted insurance, commercial, and financial options to dealers.
- Attended and worked Farm Shows in Nebraska, supporting multiple dealerships in territory.
- Improved working relationships with dealer employees after several dealer visits to Iowa, South Dakota, and North Dakota.
- Established great relationships with non-branded "competitors" (i.e. RDO Equipment, selling Case and New Holland implements, replacing other competitive lines within their dealerships).
AG Sales Support Manager
Case IH
Racine, WI
10.2000 - 03.2003
- Supported dealers in Iowa, Kansas, Missouri, and South Dakota.
- Focused on primarily moving extraordinary amounts of lease returns of Maxxum tractors returned to Basildon for quality issues.
- Negotiated multiple unit sales options for multi-unit deals, primarily for municipalities. This included changing tires, PTO's and negotiated customer or dealer requirements making minor changes to tractors for use throughout Midwest and Great Plains.
- Built package deals for dealers to encourage multi-unit discounts when committing to 3+ units per calendar year.
Back-end Collections Specialist
CNH Capital
Racine, WI
08.1998 - 10.2000
- Reconstructed back-end collection process for Revolving Account Division (unsecured debt).
- Negotiated with FDR to move collections staff from their Atlanta, GA. facility to Matteson, IL. Primary challenge was having diverse collection agency from GA. which made Dealers across the United States dissatisfied. Diversity at this time, was less promoted.
- Developed and Managed dedicated collection staff (10 employees plus 1 supervisor) within FDR located in Matteson, IL.
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Used critical thinking to break down problems, evaluate solutions and make decisions
Level II Collector
Case Credit
Racine, WI
12.1996 - 08.1998
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. This position was a new internal role to allow Sales Finance Representatives to focus on sales in lieu of advanced delinquencies.
- Achieved advanced performance goals on consistent basis.
- Maintained high volume of outbound and inbound calls, met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on processes, company services and collection strategies.
- Worked with customer to create debt repayment plan (extensions) based on current financial condition and Federal Farm Bill distribution.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid repossession.
Level I Collector
Case Credit
Racine, WI
02.1996 - 12.1996
- Collected through outbound calls using Melita dialer, 75-100 calls per day.
- Excelled in collections and won many awards during internal contests for most outbound calls, promises to pay, % of promises kept, and amount of dollars collected per month. Most difficult Sales job I ever had.
- Paired with another collection rep to create and develop Training Manual and training timeline for all future new hires.
Education
Bachelor of Arts - Business, Marketing And Minor in Sociaology
Carthage College
Kenosha, WI12.2005
Skills
- Developing Project Strategy
- Background in Project Management
- Agile Principles
- Managing Multiple Projects
- Change Management Process
- Project Management Body of Knowledge (PMBOK)
- Six Sigma Methodologies
- User Acceptance Testing (UAT)
- Operational Efficiency
- Creative problem solving
- Service standard compliance
- Complaint resolution
- Training development aptitude
- Staff education and training
Accomplishments
- 2021-2022 Area Director of Toastmasters International
- Project Manager of church merger (1 of 3)
- Racine Unified mentor for at-risk students (8th grade)
- Chair for Leadership Racine Alum Association
- Board of Directors for Racine County Food Bank (2010-present)
- Corporate Volunteer Council of Racine Leadership Award 2012
- Leadership Racine graduate 2002
- Extensive Steward Leadership Training
Certification
- Toastmasters: Competent Leader, Competent Communications.
- Toastmasters; Area Director 2021-2022
- PMP 2013
- Six Sigma Black Belt - CNH Certified w/ASQ
- Corporate Volunteer Council of Racine Leadership Award in 2012
- Leadership Racine Graduate 2002
References
- Greg Glaser - greg.glaser@cnhind.com Previous CNH Capital Industrial Manager
- Dawn Beaulieu - dawn.beaulieu@cnhind.com Previous Manager CNH Industrial Manager
- Jean Rossett - jean.rossett@cnhind.com Co-Worker, Toastmaster Officer, Community Steward
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Set a goal so big that you can't achieve it until you grow into the person who can.
Zig Ziglar
Timeline
Sr. Project Manager
CNH Industrial
03.2015 - Current
Project Manager - NAFTA
CNH Industrial Capital
07.2013 - 03.2015
Director of Strategic Recoveries
D&S Ltd
08.2012 - 06.2013
Project Manager, Global PMO
CNH Capital
08.2011 - 07.2012
Credit Collection Manager for Revolving Accounts
CNH Capital
02.2010 - 08.2011
Commercial Revolving Account Operations Manager
CNH Capital
06.2008 - 02.2010
Special Project Lead
CNH Capital
09.2007 - 06.2008
Area Collections Manager - Revolving Accounts
CNH Capital
11.2006 - 09.2007
Operational Excellence - Lean Six Sigma
CNH Capital
02.2004 - 11.2006
Dealer Support Group Specialist
CNH Capital
03.2003 - 02.2004
AG Sales Support Manager
Case IH
10.2000 - 03.2003
Back-end Collections Specialist
CNH Capital
08.1998 - 10.2000
Level II Collector
Case Credit
12.1996 - 08.1998
Level I Collector
Case Credit
02.1996 - 12.1996
Bachelor of Arts - Business, Marketing And Minor in Sociaology
Carthage College
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