KELLY MATEO
Norfolk,VA
Summary
Dedicated healthcare professional with a strong track record in compiling and verifying patient medication histories, ensuring accuracy and thoroughness in medication reconciliation to enhance patient safety. Recognized for a collaborative approach, effectively working within teams to adapt to evolving needs while consistently delivering reliable results. Committed to maintaining high standards of care and improving patient outcomes through meticulous attention to detail and proactive problem-solving. Passionate about leveraging expertise to support healthcare initiatives that prioritize patient well-being.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medication History Technician
Sentara Leigh Hospital
Norfolk, VA
03.2023 - Current
- Reviewed and verified patient medication histories for accuracy and completeness.
- Collaborated with healthcare teams to resolve discrepancies in medication profiles.
- Conducted thorough interviews with patients to gather detailed medication information.
- Utilized electronic health record systems for efficient documentation and tracking of medications.
- Increased accuracy of electronic medical records by updating and maintaining patient medication profiles within the hospital''s system.
- Collaborated with pharmacists to resolve discrepancies in medication information, leading to improved patient outcomes.
- Enhanced nursing staff efficiency by assisting with medication reconciliation tasks during the admission process.
- Developed strong rapport with patients through empathetic communication skills, fostering a positive environment conducive to gathering accurate information.
- Provided exceptional customer service to patients, families, and healthcare team members by promptly addressing questions and concerns related to medication histories.
- Reduced medication errors by conducting thorough interviews with patients and families to verify prescription medications, dosages, and frequencies.
Data Entry Supervisor
Partners Pharmacy
Richmond, VA
04.2019 - 12.2022
- Responsible for keying orders according to state & federal regulations. Responsible for medication refills, stat box charges while maintaining integrity & compliance for passport machines
- Supervised data entry operations to ensure accuracy and efficiency in processing information.
- Trained and mentored team members on best practices for data management and system usage.
- Implemented quality control measures to enhance data integrity and minimize errors.
- Streamlined workflows by identifying bottlenecks and recommending process improvements.
- Coordinated with cross-functional teams to align data entry tasks with organizational goals.
- Monitored performance metrics to evaluate team productivity and identify training needs.
- Developed standard operating procedures to optimize data entry processes and compliance standards.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Established an open-door policy to foster a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
- Fostered a positive work culture by encouraging teamwork, celebrating successes, and providing opportunities for professional growth.
- Streamlined data entry processes for increased efficiency by identifying bottlenecks and optimizing workflows.
- Managed a diverse team of data entry specialists, promoting collaboration and efficient communication within the group.
- Audited production reports, tracking data entry and processing errors.
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
Night workflow coordinator
Omnicare, a CVS Health Company
Richmond, VA
02.2016 - 04.2019
- Responsible for keying orders according to state & federal regulations. Responsible for maintaining workflow integrity in all departments
- Coordinated workflow processes to enhance operational efficiency and service delivery.
- Monitored project timelines and deliverables, maintaining adherence to deadlines and quality standards.
- Mentored junior team members on best practices in workflow management and operational procedures.
- Managed teams and delegated training and development.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Served as a liaison between management and staff to facilitate smooth flow of information regarding project updates or changes in priorities.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous growth.
- Provided training to new employees on workflow processes and software tools, boosting their performance levels quickly.
- Enhanced team productivity by assigning tasks based on individual strengths and monitoring progress.
- Improved communication between departments, facilitating timely information exchange and accurate decision making.
Pharmacy Technician
Westbury Pharmacy
Richmond, VA
11.2006 - 04.2015
- Responsible for filling orders according to state & federal regulations. Assist customers with various tasks including but not limited to medication refills prior authorizations, insurance overrides etc
- Managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Trained new pharmacy staff on software systems and operational procedures, enhancing team performance.
- Coordinated inventory management, including restocking and expiration tracking, to maintain optimal stock levels.
- Assisted in patient consultations to provide information on medication usage and side effects.
- Mentored junior technicians, fostering a collaborative environment focused on quality care and customer service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Utilized pharmacy management software to process prescriptions efficiently.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Trade - Pharmacy
RSHT
Richmond, VA12-2006
Massage Therapist - Massage Therapy
Fortis College
Richmond, Va10-2015
Skills
- Typing
- Computer skills
- Data entry
- Basic maths
- Administrative experience
- Order entry
- Clerical experience
- Pivot tables
- Office experience
- Filing
- Organizational skills
- Prescription verification
- Medication reconciliation
- Pharmacy software proficiency
- Dosage calculation
- Continuing education
- Patient interviewing
- Drug interactions awareness
- Daily living assistance
- Patient care
- Patient observation
- Privacy and confidentiality
- Insurance verification
- Medication administration
- Medical records management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Prescription filling and labeling
- Excellent communication
- Critical thinking
- Team collaboration
- HIPAA compliance
- Typing skills
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Stocking shelves
- Decision-making
- Dispensing medications
- Detail-oriented
- Prioritization and organization
- Recordkeeping and documentation
- Relationship building
- Team coordination
- Confidentiality and HIPAA
- Medication packaging
- Safety protocols
- Cash register operations
- Task prioritization
- Self motivation
- Staff leadership
- Medical terminology
- Analytical thinking
- Resolving complaints
- Pharmaceutical calculations
- Conflict resolution
- Employee training
- Interpreting and processing medication orders
- Goal setting
- Professionalism
- Interpersonal communication
- Certified pharmacy technician (cpht)
- Payment processing
- Time management abilities
- Continuous improvement
Certification
- National certified pharmacy technician
- September 2007 to November 2024
Timeline
Medication History Technician
Sentara Leigh Hospital
03.2023 - Current
Data Entry Supervisor
Partners Pharmacy
04.2019 - 12.2022
Night workflow coordinator
Omnicare, a CVS Health Company
02.2016 - 04.2019
Pharmacy Technician
Westbury Pharmacy
11.2006 - 04.2015
Trade - Pharmacy
RSHT
Massage Therapist - Massage Therapy
Fortis College