Kelly Mathews
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Attractions Coordinator
Walt Disney World Resort
02.2022 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored budget and expenditures, keeping facility within budget.
Attractions Attendant
Walt Disney World Resort
08.2021 - 02.2022
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
Parking Coordinator
Walt Disney World
10.2020 - 02.2021
- Lead and supervised over 100 employees, while monitoring labor and operation budget daily
- Drove results by inspiring Cast through empowerment, example, and transparency
- Expertly used the Cast Deployment System (CDS) to organize labor and facilitate the most productive operation possible
- Served as an integral link between Leadership and Cast, leading the operation while effectively communicating across the board to provide the best outcome for our Guests and Cast Members.
Education
Associate of Science - Medical Administration
Valencia Community College
Orlando, Florida12.2024
Skills
- Safety Guidelines
- Workflow Schedules
- Performance Monitoring
- Microsoft Outlook
- Time Management
- Organization and Efficiency
Languages
Sign Language
Limited Working
Timeline
Attractions Coordinator
Walt Disney World Resort
02.2022 - Current
Attractions Attendant
Walt Disney World Resort
08.2021 - 02.2022
Parking Coordinator
Walt Disney World
10.2020 - 02.2021
Associate of Science - Medical Administration
Valencia Community College
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