Kelly Matos
Bayonne,NJ
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Liberty Lock & Security
2023.03 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered 50-100 calls daily.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Made sure checks were inputted into system from customers.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Executed record filing system to improve document organization and management
Warehouse Manager
Restoration Hardware
2017.09 - 2023.03
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed over 50 employees.
- Answered emails from customers, corporate office,high end clients.
- Made sure all documents were filed properly and in timely manner
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays
- Developed comprehensive staff training program to improve employee performance and morale
Human Resources Assistant
SALSON LOGISTICS
2005.02 - 2017.08
- Did e-verify on new employees entered in new hires in ADP, did orientation, also wrote letters to employees that had left company or were let go.
- Reviewed new hire paperwork.
- Handled workers comp.
- Answered in coming calls.
- Filed all confidential information for over 400 employees
- Screened applicant resumes and coordinated both phone and in-person interviews
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Organized new employee orientation schedules for new hires
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Coordinated employee training programs to improve productivity and performance
- Administered compensation, benefits, and performance management systems at direction of supervisor
- Processed employee termination paperwork at direction of supervisory staff
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement
- Responded to employee inquiries regarding benefits and other HR topics
- Scheduled and coordinated interviews between hiring managers and potential candidates
- Set up orientations and initial training for new employees
- Participated in recruitment and selection process for new hires
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Updated and maintained employee attendance records
- Developed and maintained HR policies and procedures
- Checked references for potential candidates
- Conducted exit interviews with terminated employees.
Customer Service Representative
SALSON LOGISTICS
2004.02 - 2017.08
- Handled all customer complaints, answered all questions in timely manner.
- Helped out customers with any and all questions or concerns.
- Answered about 100 calls daily.
- Handled accounts with updated information
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Sales Representative/ Customer Service
PRISM
2000.03 - 2004.02
- Was sales representative for super markets making sure all new product was in store and on shelves.
- Traveled all over NJ to make sure product was out for customers.
- Traveled to 5 stores daily
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Promoted new products and services to existing customers, driving revenue growth and satisfaction
- Delivered superior customer service to retain existing customers and attract future customers
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Representative
G.O.D Trucking
1995.01 - 2000.02
- Answered inbound calls from customers 50-100 calls daily.
- Handled customer complaints and helped them in professional and timely manner.
- Made sure all paperwork was filed away correctly.
- Called clients back.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06.1992
Skills
- Work well with others and follows direction well (10+ years), Customer Service (10+ years).
- Excel and word.
- Answering phones
- Leadership
- Billing Systems
- Performance Evaluations
- Database Documentation
- Verbal and Written Communication
- Accounting Software
- Reporting
- Collaborative Team Work
- Complaint Investigation and Resolution
- Staff Development
- Performance Monitor
- Office administration
- Mail handling
Additional Information
- Work well with others . Authorized to work in the US for any employer
Timeline
Administrative Assistant
Liberty Lock & Security
2023.03 - Current
Warehouse Manager
Restoration Hardware
2017.09 - 2023.03
Human Resources Assistant
SALSON LOGISTICS
2005.02 - 2017.08
Customer Service Representative
SALSON LOGISTICS
2004.02 - 2017.08
Sales Representative/ Customer Service
PRISM
2000.03 - 2004.02
Customer Service Representative
G.O.D Trucking
1995.01 - 2000.02
High School Diploma -
Bayonne High School
Similar Profiles
Joseph MeisnerJoseph Meisner
Outside Sales Representative at Liberty Lock and SecurityOutside Sales Representative at Liberty Lock and Security
Teri ColellaTeri Colella
Manager at Liberty Lock & SafeManager at Liberty Lock & Safe
Mark DepinMark Depin
Warehouse Associate at Security Lock DistributorsWarehouse Associate at Security Lock Distributors