Summary
Overview
Work History
Education
Skills
hobbys
Timeline
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Kelly Matthews

Kelly Matthews

Kansas City,MO

Summary

Dynamic Director of Operations with extensive experience in overseeing multi-unit retail management and financial control. Proven success in implementing operational strategies, managing budgets, and reducing financial inconsistencies while fostering strong client relationships and enhancing store performance. Skilled in cost analysis, inventory control, and strategic planning to drive organizational growth. Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing 25 plus years of related experience.

Overview

16
16
years of professional experience

Work History

Director of Operations

Sodexo USA
08.2019 - Current
  • Oversaw daily operations across multiple units, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Retail Manager

Sodexo USA
08.2013 - 08.2019
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Conducted regular performance reviews, identifying opportunities for staff development and career progression.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
  • Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

Financial Controller

Sodexo USA
08.2008 - 08.2013
  • Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
  • Reduced operating costs through meticulous budget management and cost analysis.
  • Conducted regular variance analyses between actual results and budget projections to identify trends or issues requiring further investigation or action by management staff.
  • Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
  • Supported executive-level decision making through the development of clear KPIs, financial metrics and dashboards.
  • Prepared balance sheets, cash flow reports and income statements.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.

Education

No Degree - Accounting And Travel Tourism

Platte College
Overland Park, KS

Skills

  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Direct Sales
  • Special Promotions Planning
  • Financial Management
  • Financial Administration
  • Cost analysis and savings
  • Client Account Management
  • Revenue Forecasting
  • Human Resources
  • Relationship Building

hobbys

Live Music, Snowboarding, Motorcycle Riding, Travel/Exploring, Skydiving

Timeline

Director of Operations

Sodexo USA
08.2019 - Current

Retail Manager

Sodexo USA
08.2013 - 08.2019

Financial Controller

Sodexo USA
08.2008 - 08.2013

No Degree - Accounting And Travel Tourism

Platte College

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Kelly Matthews