Kelly Maybin

• Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
• Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
• Reduced client symptoms of OCD, anxiety, and depression with Exposure response prevention.
• Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by OCD.
• Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.

• Take an active role and provide interventions in the patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
• Partnered with physicians, social workers, therapists, nutritionists, and case managers to develop and implement individualized care plans and document all patient interactions and interventions as a case manager for 80 patients
• Educated patients and loved ones about different treatment options and outside care approaches, reducing the burden related to death and dying
• Helped patients receive appropriate, high-quality care with reasonable results
• Conducted clinical assessments on patients to identify appropriate services
• Helped to develop individualized treatment plans for each patient
• Adjusted treatment plans to incorporate additional services after evaluating patient progress
• Observed HIPAA regulations to maintain patient data confidentiality at all times
• Addressed crisis situations with one-on-one support and by advocating for additional resources
• Referred patients to community resources to assist in recovery from mental or physical illness and to provide access to services
• Determined clients' needs via direct assessments and collaboration with medical professionals
• Managed efficient and successful transitions from care facilities to step-down environments and at-home care
• Delivered exceptional customer service to bolster strong relationships and build positive experiences.

• Conduct Comprehensive clinical assessments.
• Provided counseling and interventions for substance use programs and clients
• Making recommendations and referrals through providing diagnostic assessments, therapy, counseling, and support services for a diverse caseload, including adults, adolescents, and families experiencing mental health issues, communication challenges, or family conflicts
• Conducted multiple outpatient group therapy sessions for up to 13 clients in each group
• Employed case histories, observations, and [Type] assessments to amass information on clients
• Consulted diverse reference materials to make accurate diagnoses, including manuals, journals, and textbooks
• Kept current knowledge of new research and findings by reading literature and reports
• Kept detailed files on clients and wrote reports for supervising professionals
• Conducted counseling sessions and educational programs to community members
• Created and implemented personalized treatment plans for clients
• Responded to emergency and crisis situations calmly, rationally and in accordance with agency policy and procedures
• Safeguarded client confidentiality in alignment with agency policies and federal regulations.

• Partner with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans
• Document all patient interactions and interventions in electronic charting systems
• Communicate inter-professional teamwork to have diverse knowledge, skills, and talents through collaboration to achieve a common goal
• Supervised 25 employees to ensure that patients' needs were being met and quality services were provided
• Completed weekly payroll for employees
• Provided leadership and guidance for employees and patients.

Conducted community workshops to promote different programs and educate the public on available services

• Worked with senior case managers to coordinate team development activities and training within the community
• Educated families and community members about a variety of aging issues (Alzheimer's, Dementia, Poverty, and Resource Availability)
• Case-managed clients and services needed within the community to increase their self-determination and independence
• Provided intervention and implemented multiple services through the organization to reduce food insecurities and daily struggles
• Delivered exceptional program support by recruiting, training, and overseeing exceptional staff team
• Maintained compliance by preparing accurate statements for governing agencies
• Helped staff and managers interpret program-related local, state and federal regulations
• Increased outreach, consistently bringing in new program members and growing funding
• Updated program activities and targets based on expected [Type] population needs
• Aligned operations with objectives set by senior management and board of directors
• Prepared and maintained budgets, personnel records and training manuals
• Boosted team performance through close monitoring and mentoring
• Helped office personnel with errands, paperwork and data entry
• Delivered fast and friendly service to handle questions and service complaints
• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
• Delivered exceptional customer service to bolster strong relationships and build positive experiences
• Planned and executed strategies to increase business and drive profit growth
• Performed manual labor tasks to detailed instructions from supervisors
• Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.