Kelly Mayles
Baltimore,MD
Summary
Proven Legal Assistant with a track record of enhancing client satisfaction and streamlining case management at Law Office of Charles Waechter. Skilled in legal document preparation and client communication, I excel in maintaining confidentiality and critical thinking. My efforts have significantly contributed to improved case outcomes and office efficiency, demonstrating a strong blend of administrative support and client relations expertise. Driven Legal Assistant with 10 years of experience in criminal law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in criminal law.
Overview
24
24
years of professional experience
Work History
Legal Assistant
Law Office of Charles Waechter
06.2023 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Enhanced legal document accuracy by meticulously reviewing and editing over 100 contracts and agreements.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Conducted background investigations on defendant.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted witnesses to testify under oath at court hearings.
Legal Assistant
Turnbull Brockmeyer Law Group
01.2013 - 05.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced legal document accuracy by meticulously reviewing and editing over 100 contracts and agreements.
- Supported case strategy development with detailed research on legal precedents and relevant laws.
- Conducted comprehensive legal research for case preparation, contributing to significant increase in successful case outcomes.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Enhanced attorney effectiveness by providing timely and accurate legal research and analysis.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Researched statutes, decisions, legal articles, and codes.
- Interviewed clients to obtain information relevant to cases.
- Conducted background investigations on defendant.
- Assisted attorneys with reviewing and organizing witness reports.
Practice Manager
GBMC
03.2006 - 05.2009
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 10 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Office Manager
Nader G. Gary, M.D.
03.2000 - 10.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Patapsco High School
8100 Wise Avenue 05.1999
Skills
- Microsoft Office
- File Organization
- Calendar Management
- Legal Document Preparation
- Client Communication
- Administrative Support
- Legal Research
- Interviewing Clients
- Client Relations
- Document drafting
- Document filing
- Notary Public
- Office Management
- Task Prioritization
- Legal/Court Processes
- Exceptional telephone etiquette
- Case Management
- Customer Relationship Management
- Legal Terminology
- Court Filing
- Criminal Law
- Attention to Detail
- Customer Service
- Case File Management
Timeline
Legal Assistant
Law Office of Charles Waechter
06.2023 - Current
Legal Assistant
Turnbull Brockmeyer Law Group
01.2013 - 05.2023
Practice Manager
GBMC
03.2006 - 05.2009
Office Manager
Nader G. Gary, M.D.
03.2000 - 10.2005
High School Diploma -
Patapsco High School
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