Kelly McClure
Ann Arbor,MI
Summary
Results-driven professional with solid expertise in relationship building and cross-selling within the banking sector. Demonstrated ability to enhance customer satisfaction through exceptional service and creative problem-solving.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Comerica Bank
09.2024 - Current
- Assisted clients in opening new accounts and understanding product offerings.
- Processed customer transactions efficiently while ensuring compliance with banking regulations.
- Educated customers on digital banking tools to enhance their banking experience.
- Resolved customer inquiries and issues, fostering positive relationships and satisfaction.
- Maintained accurate records of customer interactions and transactions in CRM systems.
- Collaborated with team members to achieve branch goals and improve service delivery.
- Conducted outreach to existing clients, identifying opportunities for additional services.
- Supported the onboarding process for new employees by sharing knowledge of banking procedures.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Improved customer satisfaction by offering expedited service for loan and credit applications.
- Conducted comprehensive needs assessments to tailor banking products effectively to individual client requirements.
Sales Manager
Ann Taylor Retail
05.2022 - 09.2024
- Led sales team to exceed monthly targets through effective training and performance management.
- Developed and implemented promotional strategies to drive customer engagement and increase store traffic.
- Analyzed sales data to identify trends, inform inventory decisions, and optimize product placement.
- Coordinated staff schedules to ensure optimal coverage during peak hours for enhanced customer service.
- Cultivated strong relationships with clients, resulting in repeat business and improved customer loyalty metrics.
Media Analyst
Cision
10.2017 - 05.2021
- Analyzed media coverage trends to identify opportunities for client engagement.
- Developed comprehensive reports detailing campaign performance and audience sentiment.
- Collaborated with cross-functional teams to enhance data collection methods and reporting accuracy.
- Mentored junior analysts on research methodologies and analytical tools, fostering professional growth.
Assistant Manager
Ragstock
11.2015 - 03.2020
- Led team to enhance customer service standards, increasing overall satisfaction rates.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
- Coordinated visual merchandising strategies, enhancing store presentation and driving sales engagement.
Cashier
Kroger's Grocery
11.2012 - 10.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained accurate cash drawer balance through diligent tracking of sales and returns.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
Tourist Guide - Tourism And Hospitality
Cevatur
Lima, Peru07-2008
Diploma - 3-years Mathematics Preperatory - Mathematics
Cesar Vellejo
Lima, Peru06-2006
Skills
- Relationship building and management
- Cross-selling products
- Customer Service-oriented
- Sales expertise
- Cash handling
- Creative thinking
- Teller support
- Loans
- Banking
Spanish
French
Limited Working
Timeline
Relationship Banker
Comerica Bank
09.2024 - Current
Sales Manager
Ann Taylor Retail
05.2022 - 09.2024
Media Analyst
Cision
10.2017 - 05.2021
Assistant Manager
Ragstock
11.2015 - 03.2020
Cashier
Kroger's Grocery
11.2012 - 10.2015
Tourist Guide - Tourism And Hospitality
Cevatur
Diploma - 3-years Mathematics Preperatory - Mathematics
Cesar Vellejo