Kelly McConnachie
Henderson
Summary
Dynamic professional with a proven track record at Emerald Island Casino, excelling in customer satisfaction and cash management. Leveraged strong communication skills and empathy to enhance client experiences. Implemented new accounting software as a Bookkeeper, boosting efficiency. Quick learner adept at multitasking, consistently exceeding expectations and contributing to organizational success.
Overview
23
23
years of professional experience
Work History
Casino Slot Attendant
Emerald Island Casino
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Connected with guests on personal level to build loyalty.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Dispensed machine payouts and provided change for players.
- Set up new loyalty memberships and updated existing accounts.
- Completed casino cage transactions on behalf of customers.
- Handled money, ticket and chips exchanges for customers.
Caregiver
Right At Home Health Care
01.2008 - 01.2022
- Provided compassionate personal care and support to clients, enhancing quality of life.
- Assisted with daily living activities, ensuring comfort and safety for seniors.
- Developed personalized care plans in collaboration with family members and healthcare professionals.
- Monitored client health status, reporting any changes to medical staff promptly.
Bookkeeper
George C Brucato Painting
01.2003 - 01.2008
- Managed accounts payable and receivable processes to ensure timely transaction completion.
- Reconciled bank statements with company records, identifying discrepancies and maintaining accuracy.
- Prepared monthly financial reports, summarizing key metrics for management review.
- Implemented new accounting software, enhancing efficiency in data entry and reporting functions.
Education
High School Diploma - Business
Utica Senior Academy
Utica, NY06.1988
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
Timeline
Casino Slot Attendant
Emerald Island Casino
02.2022 - Current
Caregiver
Right At Home Health Care
01.2008 - 01.2022
Bookkeeper
George C Brucato Painting
01.2003 - 01.2008
High School Diploma - Business
Utica Senior Academy