Kelly McCormack
Calhoun,GA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MOA Front Office
AdventHealth
Calhoun, GA
08.2021 - Current
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared medical charts, scanned documents and organized patient information.
- Registered new patients and created files with detailed personal and medical information.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
Patient Care Technician
AdventHealth
Calhoun, GA
03.2017 - 08.2021
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Administered personal nursing assistance in pre- and post-operative situations.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Improved patient care, safety and compliance by partnering with nurses.
CNA
Gordon Health and Rehabilitation
Calhoun, GA
01.2014 - 12.2016
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Education
High School Diploma -
Gordon Central High School
Calhoun, GA05.2012
Some College (No Degree) -
Georgia Northwestern Technical College
Calhoun, GACertified Nursing Assistant - Certified Nursing Assistant Course
CNA Nursing School of Calhoun
Calhoun, GA07.2014
Phlebotomy Tech (Non Certified) - Phlebotomy
CNA Nursing School of Calhoun
Calhoun, GA12.2014
Skills
- Broad medical terminology knowledge
- Flexible
- Cultural awareness and sensitivity
- Collecting specimens
- Quick problem solver
- Collecting vital signs
- Patient relations
- Multitasking
- Communication
- Microsoft Office
- Computer skills
- Multiple EMR software user- Cerner, Athena, Epic
Certification
- First Aid/CPR
- CNA License/License Number: CN0030031263 Expires 7/2026
Timeline
MOA Front Office
AdventHealth
08.2021 - Current
Patient Care Technician
AdventHealth
03.2017 - 08.2021
CNA
Gordon Health and Rehabilitation
01.2014 - 12.2016
High School Diploma -
Gordon Central High School
Some College (No Degree) -
Georgia Northwestern Technical College
Certified Nursing Assistant - Certified Nursing Assistant Course
CNA Nursing School of Calhoun
Phlebotomy Tech (Non Certified) - Phlebotomy
CNA Nursing School of Calhoun
Similar Profiles
Victoria LuboldVictoria Lubold
PPS Coordinator at AdventHealthPPS Coordinator at AdventHealth
Jessica Hughes, RCSJessica Hughes, RCS
Echo Sonographer at AdventHealthEcho Sonographer at AdventHealth
Bryant TaylorBryant Taylor
Registered Nurse, Intensive Care Unit at AdventHealthRegistered Nurse, Intensive Care Unit at AdventHealth
Lincoln CrossLincoln Cross
Certified Phlebotomist Technician at AdventHealthCertified Phlebotomist Technician at AdventHealth
Jessie AllenJessie Allen
CDL Truck Driver at Eagle Rock DistributingCDL Truck Driver at Eagle Rock Distributing