Experienced analyst with a strong track record in process improvement and optimization. Skilled in leading and coordinating complex projects across diverse teams, including managing extensive data for 80,000 network providers. Achieved a 75% improvement in cross-department communication. Proficient in Microsoft Teams, Excel, SQL, Google Suite, and ServiceNow.
Overview
10
10
years of professional experience
Work History
Integration & Configuration Analyst
Fidelis Care (Centene Corp.)
09.2017 - 09.2024
Defined the project scope, objectives, and deliverables for various data-heavy projects involving provider data, updating new contracts, amendments, rate changes, and changes in state mandates for a team of 23 staff members
Managed and maintained databases, ensuring the availability and security of data of over 80,000 in-network providers
Optimized database structures and queries for efficient data retrieval through the use of SQL
Improved cross-departmental communication and project management best practices between various teams: Contract Management, Compliance, Reimbursement/Finance, Products/Claims, Quality Team, and Provider Relations, leading to a 75% reduction in unnecessary meetings and follow-ups
Generated comprehensive reports on project progress, daily workloads, and various team-related activities, enabling data-driven decision-making and enhanced project oversight
Spearheaded contract improvement and aligned them with changes in local laws and state guidelines
Recently updated contracts with changes to minimum wage laws and ensured that providers were paid accurately per new guidelines
Successfully transitioned team from Excel spreadsheets to Microsoft Teams planner, introducing streamlined processes, reducing latency, and enhancing data accessibility by 80%; eliminated risk of spreadsheet corruption
Held recurring collaboration meetings with business partners to ensure proper communication, work out issues, and establish opportunities for process improvements and changes to policies and procedures.
Data Coordinator
Fidelis Care (Centene Corp.)
04.2014 - 09.2017
Maintained Service Level Agreements (SLA) for all requests for provider data configuration
Led and facilitated a seamless transition from an outdated communication system to an efficient ServiceNow ticketing platform which empowered cross-functional teams to directly submit tickets; this resulted in streamlined tracking of ticket status and improved workflow accessibility
Gathered, organized, and analyzed data from various sources to identify patterns, trends, and correlations
Developed and generated reports, dashboards, and visualizations to communicate findings and insights to stakeholders to aid in decision-making.