Summary
Overview
Work History
Education
Skills
Websites
Languages
Extracurricular Activities
Timeline
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Kelly McCoy

Durrës,DR

Summary

Experienced analyst with a strong track record in process improvement and optimization. Skilled in leading and coordinating complex projects across diverse teams, including managing extensive data for 80,000 network providers. Achieved a 75% improvement in cross-department communication. Proficient in Microsoft Teams, Excel, SQL, Google Suite, and ServiceNow.

Overview

10
10
years of professional experience

Work History

Integration & Configuration Analyst

Fidelis Care (Centene Corp.)
09.2017 - 09.2024
  • Defined the project scope, objectives, and deliverables for various data-heavy projects involving provider data, updating new contracts, amendments, rate changes, and changes in state mandates for a team of 23 staff members
  • Managed and maintained databases, ensuring the availability and security of data of over 80,000 in-network providers
  • Optimized database structures and queries for efficient data retrieval through the use of SQL
  • Improved cross-departmental communication and project management best practices between various teams: Contract Management, Compliance, Reimbursement/Finance, Products/Claims, Quality Team, and Provider Relations, leading to a 75% reduction in unnecessary meetings and follow-ups
  • Generated comprehensive reports on project progress, daily workloads, and various team-related activities, enabling data-driven decision-making and enhanced project oversight
  • Spearheaded contract improvement and aligned them with changes in local laws and state guidelines
  • Recently updated contracts with changes to minimum wage laws and ensured that providers were paid accurately per new guidelines
  • Successfully transitioned team from Excel spreadsheets to Microsoft Teams planner, introducing streamlined processes, reducing latency, and enhancing data accessibility by 80%; eliminated risk of spreadsheet corruption
  • Held recurring collaboration meetings with business partners to ensure proper communication, work out issues, and establish opportunities for process improvements and changes to policies and procedures.

Data Coordinator

Fidelis Care (Centene Corp.)
04.2014 - 09.2017
  • Maintained Service Level Agreements (SLA) for all requests for provider data configuration
  • Led and facilitated a seamless transition from an outdated communication system to an efficient ServiceNow ticketing platform which empowered cross-functional teams to directly submit tickets; this resulted in streamlined tracking of ticket status and improved workflow accessibility
  • Gathered, organized, and analyzed data from various sources to identify patterns, trends, and correlations
  • Developed and generated reports, dashboards, and visualizations to communicate findings and insights to stakeholders to aid in decision-making.

Education

Project Management Certificate Program -

Coursera
10.2024

Skills

  • Customer Support
  • Software development life cycle
  • Technical training
  • Software configuration
  • Diversity awareness
  • Data Analysis
  • Database Management
  • Attention to Detail
  • Relationship Management
  • Change Management Methodologies
  • Regulation compliance

Languages

English

Extracurricular Activities

Board of Directors – Friends of Allegany State Park – Elected January 2024

Timeline

Integration & Configuration Analyst

Fidelis Care (Centene Corp.)
09.2017 - 09.2024

Data Coordinator

Fidelis Care (Centene Corp.)
04.2014 - 09.2017

Project Management Certificate Program -

Coursera
Kelly McCoy