Kelly McElwain
Gilbert,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Workforce Manager
SURGE
Phoenix, AZ
08.2022 - Current
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Recruited top talent to maximize profitability.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
District Manager
SURGE
Indianapolis, IN
01.2021 - 08.2022
- Built positive and productive relationships with store and field leadership.
- Supervised 4 locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Modeled best practices for sales and customer service.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Awarded Diamond Club Award for 2 locations in 10 months
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Director of Operations
On Demand Staffing
Indianapolis, IN
03.2019 - 03.2020
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Achieved team goals through formalized training plans, coaching and performance management.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Set team and individual KPIs and provided regular, actionable feedback.
West Coast Regional Manager
On Demand Staffing
Riverside, CA
06.2015 - 03.2019
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Recognized and rewarded performance to motivate continued success.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Opened and managed 6 locations in 3 states.
Education
Bachelor of Science - Premedicine
Indiana University Bloomington
Bloomington, INSkills
- Capacity Planning
- Dispute Mediation
- Human Resources Allocation
- Exit Interviews and Processes
- Employee Relations Oversight
- Employee Performance Reviews
- Forecasting Employment Needs
- Workforce Improvements
- Accident Investigations
- Workforce Planning
- Policy Improvement Recommendations
- Software Applications
Timeline
Workforce Manager
SURGE
08.2022 - Current
District Manager
SURGE
01.2021 - 08.2022
Director of Operations
On Demand Staffing
03.2019 - 03.2020
West Coast Regional Manager
On Demand Staffing
06.2015 - 03.2019
Bachelor of Science - Premedicine
Indiana University Bloomington
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