Kelly McGee
New Iberia
Summary
Dynamic professional with a proven track record at Dugas Auto Repair, excelling in customer service and appointment scheduling. Skilled in estimating and fostering customer relations, I enhanced repeat business through exceptional follow-up and trust-building. Committed to delivering timely service and ensuring client satisfaction, I thrive in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Service Writer/Receptionist
Dugas Auto Repair
06.2023 - 04.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Parts Runner
Himel's Auto Parts
11.2019 - 06.2023
- Facilitated smooth operations within service department teams through consistent communication regarding part status updates and estimated arrival times.
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Expedited order processing for increased efficiency with accurate documentation and timely communication.
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Associate
Lowes Home Improvment
03.2015 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
New Iberia Senior High
New Iberia05-1999
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Communicating with clients
- Appointment scheduling
- Estimating
- Computer skills
- Customer relations
Timeline
Service Writer/Receptionist
Dugas Auto Repair
06.2023 - 04.2025
Parts Runner
Himel's Auto Parts
11.2019 - 06.2023
Sales Associate
Lowes Home Improvment
03.2015 - 11.2019
High School Diploma -
New Iberia Senior High
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