Kelly McGillan
Cranbury,NJ
Summary
Vivacious retired middle school English teacher and experienced retail assistant manager at Talbots Outlet known for developing genuine connections with customers, colleagues, students, and their parents. Expert in curriculum development, lesson planning, and classroom management. Skilled in analyzing data and passionate about mentoring young teachers. Adept at providing exceptional customer service while using upselling techniques to drive sales. Highly effective at training staff, resolving inquiries, and implementing promotional campaigns.
Overview
32
32
years of professional experience
Work History
Key Holder/Assistant Store Manager Part Time
Talbots Outlet
07.2023 - Current
- Provided exceptional customer service with expert product knowledge and individualized styling advice, promoted current sales and special pricing, addressed inquiries, and resolved issues promptly.
- Promoted, educated, and supported employees as Store Captain of Talbots Credit Card Applications to meet and exceed monthly sales quotas.
- Trained employees on upselling techniques to improve units sold and dollars spent per transaction.
- Analyzed sales and reviewed customer experience surveys to increase revenue while upholding company standards.
- Trained employees on point-of-sale systems to ensure smooth transactions for customers and effective collection of customer data.
- Supervised opening and closing procedures; counted coinage and currency to prepare daily deposits.
- Collaborated with team members to create visually appealing merchandise displays and maintain inventory on the sales floor.
7th Grade English Teacher
Bridgewater-Raritan Regional School District
09.1993 - 06.2024
- Developed engaging lesson plans aligned with state standards to enhance student learning experiences.
- Implemented classroom management strategies to foster a positive and productive learning experience.
- Assessed student performance using data to tailor instruction effectively.
- Presented workshops for faculty on innovative teaching methodologies and best practices.
- Chaired, developed, and wrote grade level English curriculum then trained teachers on updates.
- Mentored new teachers, providing guidance on curriculum implementation and management techniques.
- Successfully planned, organized, and lead multiple field trips for over 125 students every year.
Education
Masters Level Teacher Certification Program -
Rider University
Trenton, NJ06-1993
Bachelor of Arts - English & Communication
Cabrini College
Radnor, PA05-1991
Skills
- Customer service
- Promotional campaigns
- Sales leadership
- Event planning
- Staff training
- Oral & written communication
Awards
Awards: 1994 First-Year Teacher of the Year, District Wide & 2010 Teacher of the Year, Bridgewater-Raritan Middle School.
Volunteer Experience
Vice President, NJ Hunter Bred Association & Chairperson, Horse Show Championship Banquet; Announcer at NJ Pony Club Horse Shows; Warm Up Ring Facilitator & Judge's Scribe at Eastern States Dressage Association Horse Shows.
Accomplishments
Lost 100 pounds from July 2020 to August 2021 with a low carbohydrate diet and a consistent workout routine. After body contouring surgeries, have maintained the weight loss.
Timeline
Key Holder/Assistant Store Manager Part Time
Talbots Outlet
07.2023 - Current
7th Grade English Teacher
Bridgewater-Raritan Regional School District
09.1993 - 06.2024
Masters Level Teacher Certification Program -
Rider University
Bachelor of Arts - English & Communication
Cabrini College