Kelly McGillivray
Saint Paris,OH
Summary
Health information management professional with strong background in maintaining and organizing medical records, ensuring compliance with healthcare regulations, and utilizing advanced health information systems. Focused on team collaboration and achieving results, adaptable to changing needs. Key skills include data management, regulatory compliance, and excellent communication abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Information Management Associate
Community Health And Wellness Partners Of Logan County
02.2024 - Current
- Oversaw the secure destruction of obsolete or outdated medical records according to established protocols, safeguarding sensitive patient data from potential breaches or misuse.
- Provided ongoing support and training for staff members on proper health information management practices, resulting in increased efficiency and compliance.
- Facilitated seamless communication between healthcare providers by ensuring accurate transfer of pertinent medical records during patient transitions across care settings.
- Managed the release of medical information requests from patients, insurance companies, legal entities, and other authorized parties while adhering to strict confidentiality guidelines.
- Maintained updated knowledge on relevant state and federal regulations, ensuring organizational compliance with all applicable laws pertaining to health information management.
- Enhanced patient privacy protection through diligent maintenance of confidential records and adherence to HIPAA regulations.
- Implemented efficient health information management practices, resulting in improved workflow and data accuracy.
- Streamlined electronic medical record systems by optimizing organization and accessibility of patient information.
- Collaborated with interdisciplinary healthcare teams to facilitate accurate documentation and reporting for optimal patient care.
- Assisted in the transition from paper-based to electronic health records, ensuring a smooth implementation process and minimal disruptions to staff workflows.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Routed appropriate provider orders and records to the corresponding provider while ensuring orders are completed and returned in a timely manner.
- Provided assistance in certifications of death through communication and data input between physicians and funeral homes.
- Coordinated ongoing treatment letters between legal entities
- Processing subpoenas in a timely manner.
Outreach Associate
Community Health And Wellness Partners Of Logan County
10.2022 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Reduced administrative errors by consistently verifying insurance information.
- Promoted services the company provides to the community.
- Coordinated communication and services between schools, School based health center and patient/students
STNA
Comfort Keepers
04.2022 - 10.2022
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Administered basic first aid when necessary, prioritizing patient well-being above all else.
- Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Transported patients to appointments with commercial and personal vehicle.
- Provided environmental services for resident homes.
STNA
Ohio Living Home Health and Hospice
07.2021 - 04.2022
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
- Streamlined workflow for nursing staff by efficiently completing assigned tasks on time.
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
No Degree - Phlebotomy Cert.
Clark State Community College
Springfield, OH11-2019
No Degree - STNA
Clark State Community College
Springfield, OH07-2018
High School Diploma -
Lamoille Union High School
Hyde Park, VT05-2013
Skills
- Problem-solving abilities
- Multitasking
- Reliability
- HIPAA Compliance
- Patient confidentiality
- Electronic Health Records
- Patient Scheduling
- Patient Registration
- Medical Documentation
- Medical Terminology
- Information Management
- Medical Office Management
- End of life care
- Vital signs monitoring
- Dressing assistance
Certification
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Health Information Management Associate
Community Health And Wellness Partners Of Logan County
02.2024 - Current
Outreach Associate
Community Health And Wellness Partners Of Logan County
10.2022 - 02.2024
STNA
Comfort Keepers
04.2022 - 10.2022
STNA
Ohio Living Home Health and Hospice
07.2021 - 04.2022
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
No Degree - Phlebotomy Cert.
Clark State Community College
No Degree - STNA
Clark State Community College
High School Diploma -
Lamoille Union High School
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