KELLY MCGUIRE
Brick,NJ
Summary
Operations Leader with a strong background in ABA therapy, nonprofit administration, and client relations. Demonstrated success in developing scalable systems, leading multi-state expansions, and enhancing compliance and audit performance. Expertise in transforming workflows and implementing automation to boost organizational efficiency. Recognized for delivering high-quality results under pressure in dynamic environments.
Overview
24
24
years of professional experience
Work History
Chief Operating Officer
Move Up ABA, LLC
, Maryland
04.2024 - Current
- Lead comprehensive multi‑state operations including HR, credentialing, compliance, scheduling, intake, client relations, billing coordination, and systems infrastructure.
- Oversee full ABA operations lifecycle including Intake, Scheduling, Client Relations, HR, Credentialing, Onboarding, Contracting, and Clinical Administrative support.
- Develop and maintain SOPs and operational standards aligned with COMAR, EPREP, Medicaid, and commercial payer requirements.
- Prepared the full backend for Virginia state expansion including CPS/CJIS background checks, CentralReach setup, and provider enrollment.
- Collaborate with Clinical and Client Relations to identify utilization gaps and create new utilization‑improvement processes.
- Monitor KPI dashboards for utilization, onboarding speed, cancellations, authorization status, and pipeline health.
- Direct all clearinghouse and billing issue resolution, achieving a 98% collection rate through process redesign and clearinghouse transition.
- Eliminated credentialing-related denials by resolving EPREP and payer status issues.
- Work with the Clinical Director on insurance audits, corrective action plans, and payer documentation reviews.
- Designed and implemented Viventium payroll and onboarding workflows to ensure clean data mapping and cross‑departmental automation.
- Built a company‑wide employee portal to improve onboarding, communication, and documentation access.
- Architected the Monday.com organizational system with advanced automations, dashboards, credentialing pipelines, and cross‑board data flows.
- Integrated AI into operations to automate QA reviews, document processing, communication templates, and administrative workload.
- Lead marketing and outreach including CPC strategy, SEO, digital ads, branding, and conference execution.
- Manage vendor relationships including HRIS, credentialing systems, marketing agencies, and technology partners.
- Oversee risk management, incident workflows, compliance safeguards, and audit readiness.
- Lead retention, communication strategy, and culture-building initiatives to support staff satisfaction.
- Establish data governance and organization-wide reporting standards.
- Support payer relationship management including contract updates, rate discussions, and policy alignment.
- Partner with clinical leadership on quality assurance, documentation integrity, and audit preparedness.
- Move Up ABA is an in‑home ABA therapy provider.
Director of Operations
All About ABA, LLC
Howell, NJ
06.2023 - 12.2023
- Directed operations for an in‑home ABA provider across multiple states.
- Oversaw administrative, clinical support, HR, scheduling, staffing, credentialing, billing coordination, and business expansion initiatives.
- Managed staffing, scheduling, HR, recruiting, credentialing, intake, billing coordination, and clinical support teams.
- Streamlined operational processes to increase productivity and ensure compliance across multi‑state environments.
- Collaborated with the Regional Clinical Director to strengthen clinical service delivery, ethics standards, and training pathways.
- Supported multi‑state expansion efforts including market strategy, policy alignment, and operational readiness.
- Created new marketing strategies to increase online presence, expand brand recognition, and support business growth.
- Provided field support to staff and families to resolve issues, improve retention, and ensure consistent delivery of ABA services.
Director of Operations
The Bedrock Clinic & Research Center, Inc.
Piscataway, NJ
06.2017 - 06.2022
- Directed full operations for a nonprofit ABA organization.
- Oversaw HR, accounting coordination, credentialing, payer contracts, scheduling, intake, billing preparation, facilities, and clinical support while leading major organizational growth.
- Managed full operational oversight including Intake, Scheduling, Client Relations, HR, Recruiting, Credentialing, Billing Prep, Facilities, and Marketing.
- Handled accounting responsibilities including payroll, purchasing, invoicing, bank reconciliation, and collaboration with the Accountant for tax preparation.
- Oversaw payer operations including contracting, adding new payors, credentialing, provider enrollment, and rate updates.
- Led billing preparation and authorization workflows to ensure clean claims and timely reimbursement.
- Directed new location setup including lease negotiation, facility design, contractor coordination, and operational launch.
- Strengthened client relations through communication, support, and service coordination.
- Developed marketing and outreach strategies to grow community presence and enhance service accessibility.
- Surpassed annual revenue targets by more than 500% through operational restructuring and streamlined processes.
- Collaborated closely with the Executive Director and Clinical teams to improve service quality, compliance, and organizational structure.
Independent Sales Contractor
Bark N Bag
Hamilton, NJ
03.2016 - 06.2017
- Consulted with customers to assess product needs, recommend solutions, and resolve concerns.
- Developed partnerships with flash‑sale online retailers including Fab.com, Zulily, and Beyond The Rack.
- Prospected boutique and retail partnerships, presenting product lines and generating new revenue channels.
Independent Sales Contractor
MJ Carlyle
Culver City, CA
09.2008 - 05.2014
- Developed major private‑label accessory programs generating more than $5M annually.
- Built relationships with national retail chains including Rue21, Francesca’s, Five Below, and Charming Charlie.
- Collaborated with design and production teams to develop custom products for buyers and seasonal launches.
- Managed compliance requirements, pricing, shipping logistics, replenishment, and production timelines.
- Attended trade shows and conducted trend analysis to expand product offerings.
Sales & Product Development Manager
Alco Industries
Cranbury, NJ
05.2002 - 08.2008
- Managed development of 300+ private‑label products annually across baby décor, home goods, seasonal, tabletop, stationery, and licensed products.
- Generated $8M+ in new business from major national retail and drugstore chains.
- Collaborated with global factories on sample development, compliance testing, production, and shipping.
- Designed company showroom, trade show booths, and marketing collateral for multiple product lines.
- Managed forecasting, purchasing coordination, and inventory planning.
- Oversaw 10 independent manufacturer representatives and led buyer presentations during market weeks.
Skills
- Operations management
- Compliance oversight
- Data governance
- Credentialing process
- Client relationship management
- Multi-state operations
- Marketing strategy
- General management and administration
- Recruitment and retention
- Process improvement
Additional Information
- Co-Owner, 3Chix Dezine, 2022–Present
- Co-Chair, South Plainfield Special Education Parent Advisory Group, 2015–2017
Timeline
Chief Operating Officer
Move Up ABA, LLC
04.2024 - Current
Director of Operations
All About ABA, LLC
06.2023 - 12.2023
Director of Operations
The Bedrock Clinic & Research Center, Inc.
06.2017 - 06.2022
Independent Sales Contractor
Bark N Bag
03.2016 - 06.2017
Independent Sales Contractor
MJ Carlyle
09.2008 - 05.2014
Sales & Product Development Manager
Alco Industries
05.2002 - 08.2008