Work Preference
Summary
Overview
Work Availability
Work History
Accomplishments
Education
Quote
Skills
Certification
Timeline
Generic
Kelly McKenna
Open To Work

Kelly McKenna

Student
Wausau,WI

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Member Service RepresentativePersonal Care Worker (PCW)Data Entry ClerkWaitstaff/Host staffHospitality Associate

Work Type

Full TimePart TimeGig Work

Location Preference

On-SiteRemoteHybrid
Location: Wausau, WI
Open to relocation: No

Salary Range

$11/hr - $65/hr

Important To Me

Work-life balanceFlexible work hoursWork from home optionPersonal development programsCareer advancementHealthcare benefitsCompany CulturePaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing

Summary

Full-time mom and student with over 20 years of professional experience in Customer Service and Operational Management, currently pursuing an Associates of Arts degree in Information Technology with a Concentration in Cybersecurity. With expertise in maintaining cash handling procedures, streamlining operations, and fostering a productive and collaborative environment to meet organizational objectives. An Inducted Member of The National Society of Leadership and Success (NSLS) and a Member of the Sigma Alpha Pi; recognized for outstanding academic achievement and leadership potential, as well as leadership training and professional development. Recently obtained badges and certifications from the University of Phoenix and The National Society of Leadership and Success (NSLS) enhances skills in strategic planning, problem-solving, and decision-making. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

1
1

Year of Post-Secondary School

8
8

Certifications

24
24

Years of Professional experience

21
21

Years of Leadership and Management experience

21
21

Years of Conflict Resolution and Crisis Management experience

21
21

Years of Multitasking and Strategic Planning experience

21
21

Years of Cross-functional Communication and Mediation experience

21
21

Years of Time Management and Scheduling experience

24
24

Years of Budgeting and Financial Oversight experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work History

Full-Time Student and Household Operations Manager

University of Phoenix / Self-Employed
Phoenix, Arizona remote in, Wausau, Wisconsin
07.2025 - Current
  • Effectively managing a rigorous full-time academic and NSLS Honor Society workload, as well as concurrently overseeing household operations, while attaining a 3.3 GPA.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Searched the library and scholarly databases to locate necessary information for research projects.
  • Completed rigorous readings as directed to support unit learning goals.
  • Overseeing 20+ years of end-to-end household operations, including financial planning, vendor relations, and complex multi-person logistics; exhibiting high-level problem-solving and adaptability, ensuring operational stability during major life transitions and challenging times.
  • Created and managed project plans, timelines, and budgets.
  • Executed a comprehensive annual budget, utilizing digital tools to track expenses, optimize savings, and manage long-term financial goals.
  • Gathered, organized and input information into digital databases.

Household Operations Manager

Self-Employed
Wausau, Wisconsin
05.2005 - Current
  • Leadership, mentoring, and coaching
  • Organized family schedules, appointments, and educational activities for two children
  • Conflict resolution and team management for family members
  • Budgeting, scheduling, and managing multiple priorities simultaneously
  • Managed household budget and procurement, achieving cost savings
  • Coordinated logistics for extracurricular, community, and family events
  • Developed problem-solving, time management, and multitasking skills applicable to team environments
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Manager

Family Dollar
Wausau, Wisconsin
04.2024 - 08.2024
  • Resolved customer complaints promptly to enhance customer satisfaction.
  • Developed strong vendor relationships, securing favorable procurement terms.
  • Managed cash handling procedures, including deposits and register reconciliation.
  • Conducted regular inventory checks to maintain accurate stock levels, reducing shrinkage risk.

Assistant Manager

Dominos Pizza Inc.
Wausau, Wisconsin
08.2022 - 04.2023
  • Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times.
  • Resolved escalated customer complaints as main point of contact, achieving prompt and effective resolutions.
  • Resolved discrepancies in cash handling and inventory management, implementing necessary corrective actions.
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

Member Service Representative

CoVantage Credit Union
Weston, WI
07.2020 - 09.2021
  • Provided exceptional customer service to members, while addressing inquiries and resolving member complaints effectively by actively listening, empathizing, and finding appropriate solutions in a timely and professional manner
  • Assisted members with account transactions, including deposits, withdrawals, and transfers.
  • Promoted various credit union products and services to meet individual member needs.
  • Maintained accurate member records and resolved information discrepancies to support member satisfaction.
  • Processed loan applications for members, ensuring all required documentation was complete.
  • Educated members on online banking platforms and assisted with setting up accounts for digital access.
  • Handled an average of 50-100 calls per day while maintaining a high level of accuracy in processing transactions

Assistant Store Manager

CVS Pharmacy
Wausau, Wisconsin
09.2013 - 08.2020
  • Assumed managerial responsibilities during the manager's absence, overseeing all operational aspects.
  • Supervised and trained employees, fostering a positive and productive work environment.
  • Assisted in daily operations, ensuring smooth workflows and high customer satisfaction.
  • Developed vendor relationships and negotiated favorable terms, contributing to store profitability.
  • Created employee schedules based on business needs, optimizing staffing during peak hours.
  • Facilitated recruitment, selection, and onboarding, streamlining processes for new employees.
  • Investigated cash handling discrepancies or inventory issues, implementing corrective actions.
  • Maintained clean and organized work areas, adhering to sanitation guidelines for compliance.

Personal Care Worker (PCW)

Harmony House Assisted Living
Wausau, Wisconsin
05.2010 - 04.2018
  • Provided compassionate personal care assistance to elderly and disabled clients, ensuring their comfort and safety.
  • Monitored vital signs and administered medications, documenting any changes or reactions to maintain health standards.
  • Collaborated with interdisciplinary teams to deliver comprehensive care, enhancing the overall quality of life for clients.

Customer Service Cashier

Pick 'n Save
Wausau, Wisconsin
09.2011 - 10.2012
  • Assisted customers with transactions, ensuring accuracy and promptness to facilitate smooth purchasing.
  • Provided friendly customer service, contributing to positive shopping experiences.
  • Kept store environment clean and presentable, supporting overall customer satisfaction.

Accomplishments

  • Earned the National Society of Leadership and Success Award in 2006 for outstanding academic achievement and leadership potential.
  • Promoted to Assistant Store Manager within the first year and a half at CVS Health.
  • Supervised team of twenty staff members both at Dominos Pizza and CVS Health.

Education

Associate of Arts - Information Technology

University of Phoenix-Remote in Wausau, WI
Phoenix, AZ
07.2025 - Current

High School Diploma -

John Edwards High School
Port Edwards, WI
02.2003 - 06.2004

No Degree -

Attended Wausau East High School
Wausau, WI
08.1999 - 02.2003

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Skills

  • Study techniques
  • Active learning
  • Self-directed learning
  • Fast learner
  • Microsoft Office
  • Microsoft Office Suite
  • MS office
  • Microsoft proficiency
  • Computer skills
  • Basic mathematics
  • Information research and sourcing
  • Information literacy
  • Software proficiency
  • File and document management
  • Document scanning
  • Research and analysis
  • Editing and proofreading
  • Reading comprehension
  • Communication
  • Visual communication
  • Written Communication
  • Verbal communication
  • Applying feedback
  • Feedback Assessment
  • Audience awareness
  • Performance improvement
  • Punctual and reliable
  • Deadline driven
  • Punctuality and work ethic
  • Complex Problem-solving
  • Decision-Making
  • Goal achievement
  • Overcoming obstacles
  • Critical thinking
  • Critical reflection
  • Energetic and enthusiastic
  • Attention to detail
  • Active listening
  • Task initiative
  • Self-regulation
  • Positive attitude
  • Planning
  • Ethical awareness
  • Cultural Awareness
  • Professional Ethics
  • Interpersonal Skills
  • Flexible schedule
  • Adaptability
  • Innovative Solutions
  • Team collaboration
  • Team Leadership
  • Problem clarity
  • Solution execution
  • Conflict management
  • Conflict resolution
  • Customer Satisfaction
  • Inventory Control
  • Product Knowledge
  • Product Support
  • Cash Management
  • Cash Handling
  • Point of Sale (POS) Systems
  • Time Management
  • Team Management
  • Scheduling Management
  • Pharmacy Management
  • Account Management
  • Customer Relationship Management (CRM)
  • Basic Financial Literacy
  • Internet Banking
  • Loan Servicing
  • Basic housekeeping
  • Life Skills Support
  • Basic Health Monitoring
  • Supportive Care
  • Caregiving
  • Health Safety Awareness
  • Food Preparation
  • Food Safety
  • Restaurant Management

Certification

  • Reflective Decision Maker Badge issued by Credly on behalf of University of Phoenix [July 2025] URL: https://www.credly.com/badges/62b7d9a8-6bf9-4b96-8754-f4c6af772fee/linked_in_profile
  • Reflective Problem Solver Badge issued by Credly on behalf of University of Phoenix [August2025] URL: https://www.credly.com/badges/67b1bb4d-cd47-451b-93e6-0960a4f2c74d/linked_in_profile
  • Intentional Problem Solver Badge issued by Credly on behalf of University of Phoenix [October 2025] URL: https://www.credly.com/badges/1b2ae225-e7c7-4edd-827a-802eec0a75ce/linked_in_profile
  • Reflective Communicator Badge issued by Credly on behalf of University of Phoenix [November 2025] URL: https://www.credly.com/badges/33401210-331e-4b5a-919a-0ef07beb6d6c/linked_in_profile
  • Intentional Communicator Badge issued by Credly on behalf of University of Phoenix [February 2026] URL: https://www.credly.com/badges/a8161d16-cdec-4ee6-8123-138f831fbe3d/linked_in_profile
  • Orientation and Leadership Training Certificate/Badge issued by The National Society of Leadership and Success(NSLS)[March 2026] URL: https://app.nsls.org/members/public/verifiable-credentials/badge/8A5GGguzCKixsp7B5fBz4V
  • Foundations of Leadership Certificate/Badge issued by The National Society of Leadership and Success(NSLS) [March 2026] URL: https://app.nsls.org/members/public/verifiable-credentials/badge/LmK7w9MD4kG6Mw6qqwukcp
  • Foundations of Leadership Digital Certificate issued by The National Society of Leadership and Success(NSLS) [March 2026] URL: https://app.nsls.org/members/public/verifiable-credentials/clr/FKndVza1zEfq8631BaW7dQ

Timeline

Associate of Arts - Information Technology

University of Phoenix-Remote in Wausau, WI
07.2025 - Current

Full-Time Student and Household Operations Manager

University of Phoenix / Self-Employed
07.2025 - Current

Assistant Manager

Family Dollar
04.2024 - 08.2024

Assistant Manager

Dominos Pizza Inc.
08.2022 - 04.2023

Member Service Representative

CoVantage Credit Union
07.2020 - 09.2021

Assistant Store Manager

CVS Pharmacy
09.2013 - 08.2020

Customer Service Cashier

Pick 'n Save
09.2011 - 10.2012

Personal Care Worker (PCW)

Harmony House Assisted Living
05.2010 - 04.2018

Household Operations Manager

Self-Employed
05.2005 - Current

High School Diploma -

John Edwards High School
02.2003 - 06.2004

No Degree -

Attended Wausau East High School
08.1999 - 02.2003

Similar Profiles

CREATE PROFILE
Kelly McKennaStudent