Kelly McKenzie
Hot Springs,AR
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
1
1
Certification
7
7
years of professional experience
Work History
PCA Personal Care Assistant
Area Agency on Aging of west central Arkansas, Inc.
Hot Springs, AR
09.2025 - 03.2026
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Assisted patients in using assistive devices such as walkers or wheelchairs safely
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
- Prepared meals according to dietary restrictions and assisted with feeding to support nutritional needs
- Provided assistance with light housekeeping tasks to maintain a clean and organized living space
- Ensured clean and safe environment for patients through regular sanitization of equipment and living areas
- Recorded patient observations accurately in medical records for healthcare professionals' reference
Receptionist, Cashier, BDC Associate
MSA
Hot Springs, AR
01.2022 - 12.2024
- Managed high volume of incoming calls, routing to appropriate departments to ensure timely communication
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Executed administrative tasks including filing, photocopying, and preparing correspondence to support office operations
- Managed office supplies inventory by monitoring stock levels and placing orders
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Delivered exceptional customer service by welcoming customers warmly and addressing inquiries promptly to enhance satisfaction
- Maintained cleanliness and organization of the checkout area, including proper bagging of items and restocking supplies.
Receptionist
Riser Dodge Chrysler Jeep
Hot Springs, AR
06.2019 - 01.2022
- Greeted and welcomed visitors to create a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees promptly, ensuring accurate information was provided or directing them to appropriate resources
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Compiled detailed reports on daily activities, including visitor traffic, phone call volume, and appointment scheduling metrics to support operational insights
Education
PCA -
RemoteHigh school or equivalent -
Skills
- PCA
- Patient mobility support
- Personal hygiene support
- Dressing assistance
- Grooming support
- Bathing assistance
- Meal assistance
- Meal planning
- Food preparation
- Companionship support
- Elderly care techniques
- Experience with elderly
- Patient education techniques
- Care plans
- Disability support
- Patient interaction
- Patient communication
- Client interaction
- Client management
- Organizational skills
- Attention to detail
- Effective communication
- Follow-up process
- Teamwork
- Supervising experience
- Transportation services
- Community outreach assistance
- CPR certification
- HIPAA
- Achieving HIPAA compliance
- Geriatrics
- Cashiering
- Customer service
- Retail sales
- Sales
- Front desk
- Call handling
- Phone inquiries
- Call management
- Multi-line phone management
- Appointment scheduling
- Schedule mastery
- Filing
- Stocking
- Relationship building
- Money handling
- Cash management
- Billing and invoicing support
- Problem solving
- Windows
- Computer operation
- Hospitality services
- Retail customer service
- Student engagement
- Positive and professional
- Communication skills
- Phone etiquette
- Relationship building
- Multitasking
- Patient communication
- Relationship building
- Money handling
- Order processing
- Hospitality services
- Positive and professional
Certification
- Driver's License
- Certified Home Health Aide
Timeline
PCA Personal Care Assistant
Area Agency on Aging of west central Arkansas, Inc.
09.2025 - 03.2026
Receptionist, Cashier, BDC Associate
MSA
01.2022 - 12.2024
Receptionist
Riser Dodge Chrysler Jeep
06.2019 - 01.2022