Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly McLaughlin

Florence,NJ

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. I also have a background in a warehouse environment. I was a energetic Process Assistant/Warehouse Associate, successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

14
14
years of professional experience

Work History

Front Desk Associate

Best Western Hotel
05.2023 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected room deposits, fees, and payments.
  • Asked customers questions to meet special requests.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Warehouse Associate/Forklift Operator

Target
09.2022 - 12.2022
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Communicated with floor managers to determine merchandise placement.

Warehouse Associate/Process Assistant

Amazon
11.2020 - 09.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry employees
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • I ran a 5S Group that was focused on safety projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.

Property Manager

Penn Terrace Apartments
06.2009 - 07.2015
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with maintenance staff for repairs.
  • Maintained sufficient number of units market-ready for lease.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Education

High School Diploma -

Nottingham High School
Hamilton Square, NJ
06.2000

Skills

  • File Management
  • Conflict Management
  • Cash Handling
  • Multi-Line Phone Systems
  • Guest Satisfaction
  • Word Processing
  • Microsoft Word
  • Microsoft Excel
  • Operate Forklift
  • Shipping and Receiving
  • Packing and Scanning
  • Loading and Unloading
  • Order Picking and Processing
  • Electric Pallette Jack
  • Forklift Experienced

Timeline

Front Desk Associate

Best Western Hotel
05.2023 - Current

Warehouse Associate/Forklift Operator

Target
09.2022 - 12.2022

Warehouse Associate/Process Assistant

Amazon
11.2020 - 09.2022

Property Manager

Penn Terrace Apartments
06.2009 - 07.2015

High School Diploma -

Nottingham High School

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Kelly McLaughlin