Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Mcmichael

Lake Worth

Summary

Accomplished professional with a proven track record at Publix Super Markets Inc, excelling in customer satisfaction and administrative support. Skilled in multitasking and problem-solving, I significantly enhanced service quality and efficiency. Expert in database management and relationship building, my contributions fostered positive customer experiences and streamlined operations.

Overview

2025
2025
years of professional experience

Work History

Scan Price Clerk

Publix Super Markets Inc
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Enhanced customer service with timely and accurate information when handling inquiries.

Front Office Staff Member

Publix Super Markets Inc
10.2024 - Current
  • Facilitated smooth group arrivals by coordinating logistics in advance with event organizers and related departments.
  • Monitored and responded to online reviews, addressing concerns raised by guests while highlighting positive aspects of their stay to promote the hotel''s reputation.
  • Provided support during busy periods by assisting colleagues in managing high volumes of inquiries or tasks.
  • Established rapport with regular guests, fostering loyalty and repeat business through personalized service.
  • Maintained a well-organized front desk area, creating a welcoming environment for guests.
  • Enhanced guest satisfaction by providing exceptional front office services and addressing inquiries promptly.
  • Maintained confidentiality of guest information, adhering to data privacy regulations and hotel policies to protect the security of sensitive personal details.
  • Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Customer Service Office Staff Member

Publix Super Markets Inc
09.1993 - 01.2009
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Contributed to the achievement of departmental targets through consistent performance and proactive engagement.
  • Reduced wait times for customers through efficient multitasking and prioritization skills.
  • Collaborated with team members to maintain a positive work environment and achieve daily goals.
  • Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.
  • Maintained detailed records of customer interactions, streamlining future communication and support efforts.

Education

High School Diploma -

Atlantic High School
Delray Beach, FL

Skills

  • Customer satisfaction
  • Cash handling
  • Administrative support
  • Administrative tasks
  • Relationship building
  • Document management
  • Quality control
  • Basic accounting
  • Processing mail
  • Schedule and calendar management
  • Point of sale operation
  • Verbal and writing communication
  • Handling payments
  • Multitasking
  • Attention to detail
  • Time management
  • Customer communication
  • Problem-solving

Timeline

Front Office Staff Member

Publix Super Markets Inc
10.2024 - Current

Customer Service Office Staff Member

Publix Super Markets Inc
09.1993 - 01.2009

Scan Price Clerk

Publix Super Markets Inc

High School Diploma -

Atlantic High School

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Kelly Mcmichael