Kelly McQueen
Monticello,Georgia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working. I am very organized and detail oriented. I have always worked in an office environment and I am a very quick learner.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Breda Pest Management
10.2016 - 05.2022
- Answered multi-line phone system, routing calls, scheduling incoming calls based on their needs, filing, assisted the CEO and owners as they requested.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Representative
Snellville Heating & Air
08.2014 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
South Gwinnett High School
Snellville, GA05.1995
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Dedicated Team Player
- Verbal Communication
- Data organization
- Deadline-oriented
- Professional and mature
- Filing and data archiving
- Mail handling
- Meticulous attention to detail
- Spreadsheets
- Prioritization
Timeline
Administrative Assistant
Breda Pest Management
10.2016 - 05.2022
Customer Service Representative
Snellville Heating & Air
08.2014 - 09.2016
High School Diploma -
South Gwinnett High School
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