Kelly Medina
Midland,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Freight Broker Agent
Max Freight Lines
Scottsdale, AZ
11.2023 - Current
- Created reports on customer service, cost savings, and other performance metrics.
- Checked import and export documentation to determine cargo contents.
- Performed data entry into company's computer system for tracking of shipment information.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Retrieved stored items and traced lost shipments, when necessary.
- Negotiated freight rates with carriers and customers to ensure cost-effectiveness.
- Researched potential business opportunities by analyzing market trends and competitor information.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Monitored cargo shipments from pick up to delivery to ensure timely arrival at destination.
- Handled invoicing, billing, and collections for all assigned accounts.
- Provided training and mentorship support to junior staff members on freight broker operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered 75+ calls per shift to assist with customer questions and concerns.
Transportation Manager
Edgar Trucking, Inc.
Tremonton, UT
01.2014 - Current
- Generated 1K+ contracts for the company, thereby increasing overall revenue by 20%. -Developed and implemented efficiency measures for pick-ups and deliveries, resulting in a three-hour improvement in productivity
- Directed frugal maintenance actions for each truck breakdown, resulting in $4K savings
- Identified business opportunities and contracted fast lanes from customers.
- Analyzed data to identify trends in order to improve operational efficiency.
- Consistently met company and department objectives within budget and time constraints.
- Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Answered 10+ calls per shift to assist with customer questions and concerns.
Fulfilment Center Associate
Amazon
Newnan, GA
01.2022 - 01.2023
- Pick Inventory. -Get Customer Orders ready to pack them up
- Use a Scanner to read bar codes on products
- View prompts on screens and follows the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements.
Education
Salles Growth Certificate - School of Managment
Cornell University
Ithaca, NY08-2023
Business Administration
Brigham Young University - Idaho
Rexburg, IDPathway Connect Certificate -
BYU Pathway Worldwide
2019.08 - 2020.12
Skills
- Highly organized
- Problem Solver
- Customer-obsessed
- Action-oriented
- Communicator
- Trustworthy
- Reliable
- Leverage fluency in the Spanish language to communicate effectively
- Leadership/Management
- Delivery Service Operations
- Planning & Scheduling
- Superior Customer Service
- Program/Project Management
- Accountability
- Quality Assurance
- Policy & Regulatory Compliance
- Written/Verbal Communications
- Negotiation/Coordination
- Report Generation
- Payment Processing
- Regulatory Compliance
- Vendor Relations
- Invoicing
- Documentation Preparation
- Freight Operations
- Records Management
- Analytical Thinking
- MS Office
- Client Coordination
- Goods Assembly
Target Roles
- Customer Support Specialist
- Customer Service
Languages
Spanish
Professional
Timeline
Freight Broker Agent
Max Freight Lines
11.2023 - Current
Fulfilment Center Associate
Amazon
01.2022 - 01.2023
Pathway Connect Certificate -
BYU Pathway Worldwide
2019.08 - 2020.12
Transportation Manager
Edgar Trucking, Inc.
01.2014 - Current
Salles Growth Certificate - School of Managment
Cornell University
Business Administration
Brigham Young University - Idaho
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