Kelly Mejia

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.

• Developed and implemented sales strategies to increase market share.
• Identified and developed new markets for products or services.
• Established relationships with key clients, while maintaining existing customer base.
• Conducted assessments to determine skill gaps of existing personnel.
• Provided coaching and mentorship programs for staff members.
• Managed and organized the receiving of all incoming shipments.
• Developed detailed project plans, timelines and budgets to ensure projects were completed on time and within budget.
• Maintained records of production runs and inspected batches for conformance to specifications.

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Greeted visitors and provided them with assistance.
• Scheduled appointments for clients, customers, and other visitors.

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Performed data entry tasks into various computer systems accurately and promptly.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Updated daily log book with information about visitors entering the premises.
• Assisted with special projects assigned by management when required.
• Organized conference room reservations for meetings or events.
• Prepared welcome packages for new hires containing relevant paperwork and other important details.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.

Currently enrolled in school to get my medical assistant degree. I’m on a 9am to 1:40pm school schedule from Monday to Friday