Kelly Melo
South Dartmouth,MA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Dependable Coordinator provides excellent support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Outgoing with experience overseeing multiple tasks successfully. Hardworking professional committed to providing outstanding workflow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Deposit Room Coordinator
Prima-Care
01.2023 - Current
- Entering data in the morning to a workflow sheet from all doctor office of all cash collected dates received and credit card collections to make a morning deposit to the bank.
- Making copies of workflow for other team mates to pick up weekly. printing any credit card payments issued to us from any commercial or insurance payments and process daily.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Open up mail. Once mail is all opened we sort out all patient payments and Insurance and all commercial check to apply on a worksheet for our afternoon deposit. Send out afternoon worksheet with daily deposit to bank and send out workflow to posters to post payments on accounts. Scan all documents in the computer to be saved on file of all checks received and any credit card payments.
- Reverse any credits patients have on accounts and apply to balances if they have no balance i leave the credit in there file.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with managers.
- Inventoried and ordered office supplies to maintain availability of products.
Bank Teller
First Citizens Federal Credit Union
08.2021 - 08.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Food Service Worker
Tropical Smoothie Cafe
08.2020 - 07.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
CNA
Tempus Unlimited
10.2013 - 07.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree -
Gnbvt
New Bedford, MAHigh School Diploma -
Excell High School
Minneota, MN2007
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Recordkeeping
- Accounts reconciliation
- Medical Billing
- Multitasking and Organization
- Microsoft Office
- Documentation and Recordkeeping
- Accounts Payable and Receivable
Languages
Portuguese
Full Professional
English
Full Professional
Timeline
Deposit Room Coordinator
Prima-Care
01.2023 - Current
Bank Teller
First Citizens Federal Credit Union
08.2021 - 08.2022
Food Service Worker
Tropical Smoothie Cafe
08.2020 - 07.2021
CNA
Tempus Unlimited
10.2013 - 07.2017
No Degree -
Gnbvt
High School Diploma -
Excell High School
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