Kelly Menter
Kennewick,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, and customer service skills. Experience stepping into roles and quickly making positive changes to drive success. Personable and dedicated team player with positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Crown of Glory Hair Studio
Self Employed Web
Kennewick, WA
03.2023 - Current
- Handled all aspects of salon finances, such as budgeting and bookkeeping.
- Utilized software systems to efficiently organize and schedule client appointments.
- Implemented effective marketing strategies to expand customer base and enhance business reach.
- Consistently delivered outstanding customer service to cultivate long-term relationships with clients and drive repeat business.
- Formed personal connections with my clients, creating strong, ongoing relationships.
- Demonstrated exceptional communication and listening skills to identify client needs and successfully meet their objectives.
- Managed ordering of supplies and equipment for daily operations, while continuously evaluating inventory requirements.
- Demonstrated strong problem-solving skills by promptly and professionally resolving customer complaints.
- Diligently sought out opportunities for continuous education to stay abreast of evolving trends in beauty industry.
Sole Proprietor Hair Stylist
Self Employed Web
Kennewick, WA
04.2021 - 03.2023
- Managed daily operations as sole proprietor in booth rental salon.
- Assisted in mentoring and supporting new professionals entering the field.
- Collaborated with fellow stylists to enhance customer satisfaction.
- Demonstrated strong teamwork skills in ensuring a conducive and harmonious workplace.
Billing Specialist
Tri-Cities Orthotics and Prosthetics
Richland, WA
02.2019 - 09.2020
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Ensured accurate billing by verifying insurance coverage.
- Handled claim submissions, researched denials, and resolved benefit rejections for insurance providers.
- Addressed customer concerns about billings, payments, and account status.
- Recorded and organized collections, adjustments, and denials in the system.
- Effectively monitored and pursued collections for past due accounts, ensuring timely payment of outstanding invoices.
- Provided support to other departments within the organization as needed.
Sole Proprietor Hair Stylist
Self
Richland, WA
09.2017 - 01.2019
- Managed daily operations as sole proprietor in booth rental salon.
- Assisted in mentoring and supporting new professionals entering the field.
- Collaborated with fellow stylists to enhance customer satisfaction.
- Demonstrated strong teamwork skills in ensuring a conducive and harmonious workplace.
Cosmetology Instructor
Paul Mitchell The School Richland
Richland, WA
11.2017 - 11.2018
- Supervised clinical experiences in the college salon.
- Supported and guided students in practicing newly learned techniques on salon clients.
- Evaluated student progress by offering helpful feedback on technique accuracy during practical assessments.
- Provided guidance to students on effective job search strategies, including resume writing and interview techniques
- Created lesson plans that included lectures, demonstrations, and hands-on learning.
- Engaged students in the classroom using Keynote presentations.
- Assisted in various administrative tasks including filing, scanning, and copying.
Master Hairstylist
Z Place Salon and Spa
Kennewick, WA
10.2015 - 04.2017
- Built a loyal clientele after relocating to the Tri-Cities from Northern CA.
- Assisted in the training of new stylists on proper technique for cutting, coloring and styling hair.
- Offered professional consultation to customers regarding hair care, styling, and coloring approaches.
- Developed strong client relationships by consistently delivering excellent customer service.
- Planned daily schedules efficiently to maximize productivity while meeting customer demands.
- Collaborated with team to maintain general salon upkeep and provided assistance to fellow stylists.
Education
High School Diploma -
Rio Americano High School
Sacramento, CA01-1994
Some College (No Degree) - General
California State University Sacramento
Sacramento, CASkills
- Excellent Communication
- Interpersonal skills
- Customer Service
- Customer Relations
- Customer Retention
- Business growth and retention
- Planning and execution
- Schedule Management
- Multitasking
- Organizational Skills
- Opportunity Identification
- Continuous Improvement
Timeline
Crown of Glory Hair Studio
Self Employed Web
03.2023 - Current
Sole Proprietor Hair Stylist
Self Employed Web
04.2021 - 03.2023
Billing Specialist
Tri-Cities Orthotics and Prosthetics
02.2019 - 09.2020
Cosmetology Instructor
Paul Mitchell The School Richland
11.2017 - 11.2018
Sole Proprietor Hair Stylist
Self
09.2017 - 01.2019
Master Hairstylist
Z Place Salon and Spa
10.2015 - 04.2017
High School Diploma -
Rio Americano High School
Some College (No Degree) - General
California State University Sacramento
Similar Profiles
Samantha BostonSamantha Boston
Agricultural Commodity Consultant at Self Employed WebAgricultural Commodity Consultant at Self Employed Web
Aslynn HaleAslynn Hale
Influencer at Self Employed WebInfluencer at Self Employed Web
Jaebum ParkJaebum Park
Online Store Operator at Self Employed WebOnline Store Operator at Self Employed Web
Melissa BravoMelissa Bravo
Business Owner at Self Employed WebBusiness Owner at Self Employed Web
Yeshua NavarreteYeshua Navarrete
Wing Expert at WingstopWing Expert at Wingstop