Summary
Overview
Work History
Education
Skills
Affiliations
Software
Certification
Interests
Timeline
AssistantManager
Kelly Merly

Kelly Merly

Overgaard,AZ

Summary

Enthusiastic and Motivated Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Plans and Procedures, Business Operations with superb Customer Service.

Overview

37
37
years of professional experience
4
4
years of post-secondary education
4
4
Certificates

Work History

President/Administration

Contractor Fire Protection, Inc.
Mesa, United States
01.2000 - 02.2021
  • Managed all aspects of Business Administration, Customer Service, Quickbooks, A/R, A/P, human resources, business liability and health insurance, payroll and municipal, state and federal taxes.
  • Administer extensive licensing for company; employees; equipment; fleet with certifications to Multiple Cities and State entities (i.e. Multiple City Water, Backflow and Fire Departments)
  • Developed, maintained and operated company's web and social media presence.

Founder

Bucket List Retreats
Gilbert, United States
08.2013 - 01.2020
  • Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information for group travel
  • Prepared retreat budgets, attendee spreadsheets for facilitators, AP/AR for client and vendors
  • Maintained website, social media, and marketing

Owner

Ace Fire Protection
Gilbert, AZ
07.1992 - 01.2000
  • Managed day-to-day business operations, including accounting, finance, Insurance, Taxes, HR, marketing and public relations.
  • Applied Excel abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track.

Corporate Customer Service Representative

American Express
Phoenix, AZ
05.1990 - 08.1992
  • Trained in AMEX A+ Customer Service standards in the Corporate Card Division. Quickly climbing to Merchandise division while maintaining a perfect 100% employee satisfaction score.
  • Efficiently Assisting hundreds of calls daily by adhering to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service and maintaining control over direction of conversations.

Education

Some College (No Degree) - Accounting And Business Management

Kenai Peninsula Community College
Kenai, Alaska
09.1981 - 05.1983

High School Diploma -

Soldotna High School
Soldotna, AK
09.1978 - 05.1981

Skills

Customer Service

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Affiliations

  • Toastmasters; Sergeant at Arms, Treasurer, Public Relations, Vice President
  • EWomenNetwork, Managing Director Scottsdale, Arizona
  • Timberlake Pines/Pinewoods Unit II POA - President, Secretary

Software

Office suites (Microsoft Office, G Suite)

Operating systems (Windows and MacOS)

Presentation software (PowerPoint, Keynote)

Spreadsheets (Excel, Google Sheets)

Communication and collaboration tools (Slack, Skype, etc)

Social Media/Graphic Design

Quickbooks

Email Marketing/Campaign

Certification

Retreat Certification Training

Interests

Travel, Books, Youtube Creator, Screenwriting, Creative Arts

Timeline

Bankcode Training

09-2017

B School

03-2015

Retreat Certification Training

02-2014

Founder

Bucket List Retreats
08.2013 - 01.2020

ScreenwritingU

12-2011

President/Administration

Contractor Fire Protection, Inc.
01.2000 - 02.2021

Owner

Ace Fire Protection
07.1992 - 01.2000

Corporate Customer Service Representative

American Express
05.1990 - 08.1992

Some College (No Degree) - Accounting And Business Management

Kenai Peninsula Community College
09.1981 - 05.1983

High School Diploma -

Soldotna High School
09.1978 - 05.1981

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Kelly Merly