Kelly Michael
Forest City,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Personal Care Aide
A Primary Choice
Forest City, North Carolina
11.2022 - 06.2023
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to care plans and client schedules.
- Communicated effectively with families regarding client needs and preferences.
- Maintained a safe and clean environment in client homes.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
Assistant Store Manager
Avenue LLC
West Covina, California
04.2012 - 10.2016
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service protocols.
- Managed inventory levels and organized stockroom for efficiency.
- Assisted in developing promotional displays to enhance product visibility.
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented loss prevention techniques to minimize shrinkage in-store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Arroyo High School
El Monte, CASkills
- Emotional support
- Client communication
- Customer support
- Customer satisfaction
- Staff leadership
- Problem solving
- Effective communication
- Active listening
- Emotional intelligence
- Calm demeanor
- Problem-solving
- Complaint resolution
- Service upselling
- Typing 45 wpm
Timeline
Personal Care Aide
A Primary Choice
11.2022 - 06.2023
Assistant Store Manager
Avenue LLC
04.2012 - 10.2016
Arroyo High School
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